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Events Terms and Conditions

Please note that when you make a booking for one of our events, you are agreeing to be bound by the terms and conditions below. Understanding the conditions BEFORE you book can prevent problems arising later.

1 A Commitment to Equality

Everyone at any SFHA event has equal rights to benefit from, contribute to and enjoy the event. This means, among other things, that we should avoid language and behaviour which is unacceptable to other participants because it is seen as offensive, racist or sexist etc. We always trust that everyone will endorse these principles.
Jargon is also a barrier to communication. The more we become immersed in our work, the more likely we are to use jargon. Take care to explain any jargon or initials you use which other participants may not be familiar with - so that we all understand what is being said.

2 Cancellations

Sometimes you will need to cancel a booking that you have made, or change the details of your booking. The conditions below set out how the SFHA handles such eventualities. When you sign the booking form, you are agreeing to be bound by these terms and conditions.

CANCELLATIONS for one day conferences can be accepted in writing. If cancellation occurs before the closing date a £30 administration fee will be charged. If cancellation occurs after the closing date then the full fee may be payable.

CANCELLATIONS for residential conferences can be accepted in writing. If cancellation occurs before the closing date a £40 administration fee will be charged. If cancellation occurs after the closing date then the full fee may be payable.

CANCELLATIONS for training courses can be accepted in writing. If cancellation occurs before the closing date a full refund may be given. If cancellation occurs after the closing date then the full fee may be payable.

LATE CANCELLATIONS, made after the closing date, will incur the full delegate fee for the event. In the case of a genuine medical or personal emergency, the SFHA will consider refunding the delegate fee minus an administration charge; however, we may require written corroboration of the reasons. Alternatively we are happy to accept substitute delegates on these occasions; again written confirmation of the replacement is required. Unfortunately, there are often occasions where we may have to pick up the cost of your place (such as accommodation and meals), refunds cannot always be issued.
Please avoid swapping places with other organisations as this can lead to problems at the event. We will only allow swaps at our discretion and anyone who wishes to do so must notify us in writing.

IF WE HAVE TO CANCEL: sometimes we will need to cancel an event due to circumstances beyond our control. We will advise you of any cancellation as soon as we make the decision to cancel. Refunds will then be issued. Please do not make any travel arrangements, or book any accommodation until the closing date for the event as the SFHA will not be liable for costs incurred by you for any event which is cancelled in these circumstances.

Very rarely we may have to cancel or postpone an event because of tutor ill-health or other emergency. In these circumstances we will always phone the organisation immediately. We will refund your delegate fee but we will not be liable for refunds of travel expenses or accommodation.

3 Conference Programmes and Speakers

We reserve the right to make alterations or substitutions to conference programmes if necessary. All programme timings are may be subject to change. Views expressed by speakers either at the event or in notes or documentation provided may not necessarily be the views of SFHA. The SFHA disclaims any liability for advice given or views expressed by any speaker at the event or in notes or documentation provided for the delegates.

4 IF You Have a Complaint

The SFHA is constantly ensuring that our events are of a consistently high standard. We are always keen to get your comments, through evaluation forms and in person, and use them to improve the event where possible. If you have a query, or complaint, please contact any member of the SFHA Events Team present at the event or write to The Events Team in our Glasgow office or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it