I want to complain about a housing association. What do I do?

First of all you must tell the housing association that you want to make a complaint, and ask them for a copy of their complaints procedure.  If you are not happy with the outcome after you have made your complaint, keep following the complaints procedure (e.g. the next stage might be to complain in writing).

If you have come to the end of the complaints procedure and you are still not happy, you may contact the Scottish Public Services Ombudsman.  If you contact them before you have followed the complaints procedure to the end they will not deal with your complaint.  You can contact the Ombudsman on 0800 377 7330.

Please note that the Ombudsman does not deal with complaints about housing associations acting as property factors.  The Scottish Government recently passed a law about the regulation of factors which comes into force in October 2011.  More information about the Property Factors Act

The SFHA does not regulate housing associations and we cannot deal with complaints against housing associations.

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