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COVID-19 Briefings

SHRG guide for members* 

The Social Housing Resilience Group has produced a guide to help our members restart services which have been paused due to coronavirus (Covid-19):

SFHA briefing notes for members* 

SFHA has produced briefing notes to help our members through the COVID-19 crisis – click on the specific area of work below to go directly to that section: 

The SFHA team will update the briefings as circumstances change and more information becomes available. These briefings are based on what our members are telling us they want from us. If you would like a new briefing or have any feedback on the published briefings, please contact enquiries@sfha.co.uk.

*Please check this page regularly as briefings will be continuously updated.


Guide to Restarting Services

This guide covers the following topics:

  • the re-opening of housing offices
  • the resumption of services delivered to tenants in their homes.

Version 3.2 updated on 15 July covers:

  • Update to Phase 3 guidance for non-essential offices (p4)
  • Update to office re-opening example route map (p5)
  • Additional link to guidance for micro and small businesses (p8)
  • Update to face covering guidance (p11)
  • Update to Phase 3 guidance for services to tenants in their homes (p17)
  • Update to construction sector guidance (p17)
  • Updates to Scottish Government guidance on moving home (p17)
  • Updates to ALACHO/PHS guidance on void properties (p17)
  • Addition of communications from Kevin Stewart MSP including letter on meeting statutory and regulatory targets during the pandemic and letter to social housing tenants (p17)
  • Update to PPE usage (reference to Phase 4 of construction sector re-start) (p24)

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here.

Last updated 15 July 2020


Practical Governance Advice

This briefing covers the following topics:

  • Annual General Meetings (AGMs)
  • Governing Body Meetings
  • Business Continuity
  • Legal/Regulatory Obligations
  • Business Continuity Update Template
  • AGM Frequently Asked Questions

Version 3 publishes 15 July contains new information on:

  • Practical guidance for holding a virtual AGM this year
  • Covid-19 considerations relating to existing SFHA governance guidance
  • The Coronavirus (Scotland) Act 2020

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here or the word version including templates by clicking here.

Last updated 15 July 2020


Health and Safety

This briefing covers the following topics:

  • General health and safety advice related to COVID-19
  • Personal protective equipment (PPE)
  • Face coverings
  • Safe access to property – carrying out checks and repairs, including gas safety
  • Essential visits – engaging with tenants
  • Close cleaning
  • When to deep clean a property
  • Tenant safety in communal areas
  • Fire safety
  • Housing support services

Version eight updated on 15 July covers:

  • Updates to useful links on (p2)
  • Additional information on face coverings (p4)
  • Safe access to properties updated to reflect Phase 3 guidance (p5)
  • Section on gas safety checks updated (p5)
  • Guidance on accessing void properties updated (p8)
  • Construction and maintenance section updated to reflect Phase 4 guidance (p9)
  • Additional links to CICV Forum resources (p9)
  • Additional information on home visits (p10)

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here.

Last updated 15 July 2020


Finance

This briefing covers the following topics: 

  • SHR data return
  • SFHA data return
  • Furlough
  • Annual General Meetings
  • Audit/annual account deadlines
  • Other submission date extensions
  • Commercial Borrowing
  • Online finance forum group
  • Virtual forum meetings

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here.

Last updated 9 July 2020


Freedom of Information

This briefing covers the following topics:

  • Changes to Timescales Repealed
  • Key Points to Remember
  • Further Information
  • Template letters

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here or the FOI letter word template clicking here.

Last updated 22 June 2020


Service Delivery

This briefing covers the following topics:

  • Managing Staff
    • Employer’s Duties
    • Key Workers
    • Other Staff
    • COVID-19 Texting for Staff
  • Managing Essential Services
    • Regulation and Current Restrictions
    • Tenant Support
    • Tenant Services
    • Allocations
    • Multi-storey and High-density Flats
    • Recording Service Disruption
  • Supporting Social Distancing
  • Appendix
    • Communication Templates
    • Key Worker Framework
    • Sample Telephone Questionnaire
    • Indicative Contactless Letting Protocol
    • Useful Links

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the pdf by clicking here.

Last updated 10 June 2020. Please note that this briefing in no longer being updated. 


Care and Support

This briefing covers the following topics: 

  • Care and support guidance
    • Social or community care and residential settings (including home visits)
    • Covid-19 testing
    • Personal protective equipment (PPE)
    • Self-directed support
    • Telecare service continuity
    • Tackling domestic abuse
    • Guidance for staff in non-healthcare settings
    • Shielding support and contacts
    • Clinical guidance – care at home, housing support and sheltered housing
    • Guidance for first responders
  •  Latest COVID-19 care and support news
    • National well-being hub for people working in health and social care
    • Connecting Scotland
    • Dealing with additional Covid-19 related costs
    • Increasing the hourly rate for social care/housing support
    • Health board staff to work in the community
    • Home fire safety visits
  • Previously reported COVID-19 care and support news
  • Tenant support
  • Further information and useful links
  • Key worker letter template

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here.

Last updated 19 May 2020


Humanitarian Community Resilience

This briefing covers the following topics:

  • Emergency help for those worst affected by coronavirus
  • Provision of food and medicine within communities
  • Tenant wellbeing calls
  • Communication methods
  • Funding
  • Wider community services
  • Resources

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the pdf by clicking here.

Last updated 16 April 2020. Please note that this briefing in no longer being updated.  


The Coronavirus (Scotland) Act: Extension of Notice Periods

This briefing covers the following topics:

  • Scottish Secure Tenancies
  • Short Scottish Secure Tenancies
  • Private Residential Tenancies (Mid-Market Rent)
  • Errors in notices
  • Scottish Courts and Tribunals Service
  • Duration, Amendments and Reporting Requirements

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the pdf by clicking here.

Last updated 9 April 2020 


Combating Isolation

This briefing covers the following topics:

  • Scottish Government advice on staying at home
  • Effects of social isolation
  • Tools to combat isolation
  • Supporting the vulnerable
  • Housing association services
  • Wider business services
  • SFHA actions

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the pdf by clicking here.

Last updated 3 April 2020. Please note that this briefing in no longer being updated.  


Social Security and Universal Credit

This briefing covers the following topics:

  • Key points for individuals
  • Key points for businesses
  • Scottish Government intervention
  • Support from the energy industry
  • Useful links and sources of support

View onscreen below, or you can use the icon in the right hand corner to make the briefing full screen.

Download the PDF version by clicking here.

Last updated 31 March 2020


 

 

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