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SFHA’s Innovation and Future Thinking programme brings our members and other stakeholders together to collaboratively develop new ideas and solutions for the future.  Our purpose is a collective ambition to broaden and strengthen the sector’s contribution to social justice and inclusive growth. 

The programme aims to be: 

  • Inspirational – incorporating international and ‘out of sector’ inputs to promote radical thinking and fresh approaches 

  • Customer focused – using design-led approaches which put people at the centre 

  • Evidence-led – building ideas and solutions based on robust research and insight 

  • Sustainable – developing capacity for the housing sector to continue to innovate on an on-going basis. 

We have three key streams of work within the programme:   

Home of the Future 

Innovation in design, construction and maintenance will deliver improved quality and services andimportantly maintain affordable rents. The home of the future will be designed around the individual understanding the needs and desires and implement into development and property services. 

Our Aim: To influence the housing sector to future proof homes by working with the construction sector and its customers, hence reducing isolation, boosting  connectivity, centralising adaptations,ensuring “a place for everyone” and providing great homes for all.  

Service Transformation 

Digital technology and culture improvement will aid how housing associations are transforming andevolving.  Encouraging staff development to construct a more agile and dynamic team, be more responsive to customers' needs can strengthen user experience.  Digital change will transform the landscape of communication, operations and data. 

Our Aim: To demonstrate that understanding how customers and users experience services is key too creating and delivering best practice through involving residents in the service design and decision-making process.   Support and motivate organisations transforming services to digital approaches to ensure value, efficiency and effectiveness.  

Tackling Poverty and Demonstrating Impact 

Housing associations strive to support the lives of, and where needed build resilience in, residents and the communities that they serve.  We, as a sector, can join forces to provide the protection, careand opportunity to evade the hardship faced by many.  

Our Aim:  To showcase and provide tools and resources to measure the social housing sectorsimpact and use this to influence future plans and business strategies, and to secure new or continued funding and investment. . Work with the sector to improve services to enable increasedphysical, mental and financial wellbeing in communities 


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River Clyde Homes supports Get Online Week

River Clyde Homes has been encouraging residents to take advantage of technology and learn new skills.

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tags : Digital / Customer Insight / Social Impact / Technology enabled care / Future thinking / Innovation and future thinking

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River Clyde Homes was proud to support Get Online Week 2020.

Led by Good Things Foundation, the annual campaign runs from 19 to 25 October and is aimed at increasing people's confidence in using computers and the internet.

Staying in touch, whilst protecting family, friends and loved ones is important and can make a big difference to people who are feeling alone and isolated as a result of the coronavirus.

For many, a simple video call could help bridge that gap and allow them to socialise remotely.

Despite this, more than 11.9 million people in the UK lack essential digital skills and a further 4.1 million have never been online.

To combat this, River Clyde Homes’ Digital Inclusion Team has been encouraging residents to take advantage of technology in the comfort of their own home.

From help managing their money and shopping online to video calling family and friends, the virtual sessions can provide residents with an opportunity to learn new skills.

Following a successful application to the Scottish Government's Wellbeing Fund, River Clyde Homes has distributed a range of devices, including tablets, Kindles and mobile Wi-Fi, to vulnerable and isolated older tenants to allow them to get online and stay in touch with family and friends.

Heather Mitchell, Communities Manager at River Clyde Homes, said: “This year, more than ever, has shown us just how much of a difference the internet can make to our lives. As we become more and more reliant on technology, it’s important that all of our residents have access to the right tools and skills necessary to carry out daily tasks.

"The feedback from our residents has been overwhelmingly positive, and it’s great to see it making a real difference to people's everyday lives. Get Online Week is a great opportunity to remind tenants of the help available to them, whether that’s with applying for jobs, paying bills or online shopping.”

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