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Service Transformation

Opportunity to join the social housing digital champion network

SCVO are kicking off a new digital project with opportunities for housing organisations across Scotland

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SFHA’s Innovation and Futures Thinking programme is bringing our members and other stakeholders together to collaboratively develop new ideas and solutions for the future.  The new ‘innovation community’ is growing daily, with over half of our members already signed up to take part.  Our shared starting point is a collective ambition to broaden and strengthen the sector’s contribution to social justice and inclusive growth.

The programme aims to be:

  • Inspirational – incorporating international and ‘out of sector’ inputs to promote radical thinking and fresh approaches
  • Customer focused – using design-led approaches which put people at the centre
  • Evidence-led – building ideas and solutions based on robust research and insight
  • Sustainable – developing capacity for the housing sector to continue to innovate on an on-going basis.

We have three key streams of work to focus our innovation:  

Home of the Future

Innovation in design, construction and maintenance will deliver higher standards and maintain affordable rents. The Home of the Future will be designed around individual needs and desires of the people living there, and will reduce isolation and support connectivity. The Challenge: Can the housing and construction sectors, and others, come together to create a vision of future living?

Service Transformation

Digital technology will transform how housing associations work, making staff and services more agile, more responsive to customers’ needs and more efficient. Housing association customers will build their digital skills, bringing wide economic and social benefits. The Challenge: How will different types of customers and staff experience services in the digital future, and what does this mean for housing associations now?

Tackling Poverty and Demonstrating Impact

Many people on low incomes feel powerless, denied the same choices as others and often paying over the odds for goods and services.  Housing associations enable people and their communities to be resilient. However, we can do even more to improve the lives of the people we are here for. The Challenge: Can we develop practical ways for housing associations to co-design local services and demonstrate impact on poverty and the economy on an on-going basis?



Service Transformation Icon Service Transformation

MHA goes paperless

New interactive tool aims to make communication as secure and seamless as possible.

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tags : Digital

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Muirhouse Housing Association’s (MHA) Board has ditched paper in favour of a new online portal. This new interactive tool includes messaging as well as meeting and agenda features to help make communication as secure and seamless as possible.

MHA said that the advantages of going digital are significant; board members can access reports they need to make fully informed decisions, instantly and efficiently, 24-hours a day, from anywhere. They can electronically annotate documents and share comments instantly with other board members and staff.

The association said that staff are also reaping the benefits and no longer need to compile, print and distribute significant quantities of paperwork under pressure of a deadline, a process which was becoming increasingly inefficient, expensive and cumbersome.  

Lisa Murray, MHA Finance and Corporate Services Assistant, said: “This is a welcome change to how we distribute our board papers. Our board members can access papers as soon as they are ready without having to carry large paper documents around or wait for them to arrive in the post.

“Going paperless will save so much time and money, not to mention reducing our impact on the environment.”

MHA board members have been given tablets and training which has empowered them with the technology and processes to boost the good governance MHA needs to thrive in the modern world.

Bob McDougall, MHA Chair, said: “The Board of MHA are embracing the benefits that digital working can provide whilst recognising that it is a more sustainable approach in the long run. For too long, vast amounts of paper have been used to provide written reports which mean considerable postage costs to then end up ultimately disposing of the documentation later on.

“Improved connectivity, and more efficient business use, can only be of benefit to users, including tenants who will benefit from enhanced communication channels.”

Pictured: Lisa Murray, Finance and Corporate Services with Bob McDougall, Chair.

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