Edinburgh | Home Group Scotland
£24,500 - £32,700
24th May 2018, at Midnight
Salary and Employment Details
Permanent, Full Time: working 37.5 hours per week
Salary: £24,500 to £32,700 per annum
About the role
We have a fantastic opportunity for a Housing Manager to join our team and deliver an excellent customer experience for our customers through developing vibrant sustainable communities tailored to individual needs and which improves quality of life.
You will work closely with our Customer Service Centre (CSC) in ensuring that our customers receive a seamless and excellent customer focused housing management service, undertaking housing management tasks assigned by the CSC and achieving KPI’s which will include customer satisfaction, arrears and void management.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
As this role involves mobile working, you must hold a full current driving licence and have access to a car for business use.
We pride ourselves on our positive work environment within a friendly and supportive team to ensure the efficient and effective delivery of services to our customers. We are committed to realising the potential of our colleagues through career development and training.
You will be required to work on an annualised hour’s basis covering the hours of 8:00 to 20:00 Monday to Saturday.
If you are successful, we need you to have a Standard Disclosure Check through the Disclosure and Barring Service which we’ll pay for.
Who we’re looking for
We want someone like you with a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise.
To flourish in the role you'll have an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
What we’ll give you
Our ‘My home package’ includes competitive salaries, performance related pay, a contributory occupational money-purchase pension scheme with life assurance and long terms disability insurance, 25 days paid holiday a year - rising by 1 day per year up to 30 days, with the ability to purchase an extra 5 days, salary sacrifice schemes including cycle, car, technology and childcare vouchers.
A bit about us
We are one of the UK’s largest providers of high quality housing and supported housing services. Through our Care and Support services, we make a real different to the lives of 30,000 vulnerable people in over 500 supported housing, justice and health services each year. Join us and be part of an organisation that changes thousands of vulnerable peoples’ lives for the better every single day.
Make yourself at Home
We have a big role to play in tackling prejudice and discrimination. We want you to be yourself at Home Group and we value everything that makes you unique. We recognise and celebrate your differences and together we make Home Group a special and great place to live and to work.
Home Group’s values: Caring | commercial | accountable | energised