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Recruiter Information

Blue Triangle (Glasgow) Housing Association Ltd Logo

Blue Triangle (Glasgow) Housing Association Ltd
3rd Floor
100 Berkeley Street

Tel for applications - 0141 221 8365

Email for applications - recruitment@btha.org.uk

Contact for applications - Wilma Devlin


Digital Transformation Manager

Glasgow Based | Blue Triangle (Glasgow) Housing Association Ltd
£ Competitive salary -

Closing date

27th July 2018, at 5pm

Salary and Employment Details

JOB TITLE: Digital Transformation Manager
LOCATION: Based at Head Office, Glasgow (Some requirement to travel to various project locations)
CONTRACT TYPE: Fixed term for three years
REPORTING TO: Finance Director
(NB This salary is subject to revision through a job evaluation exercise that the Association is currently conducting.)

An exciting opportunity has arisen for a Digital Transformation Manager to join our established and successful team based at our Head Office in Glasgow. This role combines a digital change agenda that will enable our 300+ staff to work smarter and more efficiently with overall management responsibility for delivering a reliable, highly available and secure IT infrastructure that will meet legal compliance requirements.

The Association has 20 project sites across Scotland offering services to enable excluded homeless people to develop the self-confidence and the skills required to live independently.

You will be expected to lead, plan, commission and deliver the Association’s new IT infrastructure and to ensure that its IT systems, processes and procedures support the delivery of the Association’s strategic objectives and business/digital transformation agenda. You will work collaboratively with managers to drive forward the digital change agenda and will integrate all legal compliance requirements in terms of data protection, GDPR and information and records management.

Other important elements will include upskilling staff in terms of confidence and abilities, being responsible for electronic data security/integrity (office based and mobile working) and developing a robust business continuity plan for digital services.

Job Description

The post holder will lead, plan, commission and deliver the Association’s new IT infrastructure and will ensure that its IT systems, processes and procedures support the delivery of the Association’s strategic objectives and business/digital transformation programme.

To achieve this, the post holder will work collaboratively with managers to drive forward the Digital Change Agenda. The post holder will also integrate all legal compliance requirements in terms of data protection, GDPR and information and records management into the Association’s IT systems and processes.

The post holder will upskill staff in terms of their confidence and abilities in the use of IT. The post’s responsibilities will include electronic data security and integrity for the Association as a whole, covering office based and mobile working. The post holder will also develop a robust ‘Business Continuity Plan’ for digital services.

Our values are at the core of everything we do. They influence our strategy, our vision and the behaviours that we expect of our staff. They are:

• Being people focused
• Integrity
• Quality
• Going the extra mile.

To provide a key focal point for digital transformation activities across the organisation and to take ownership of achieving results in this key area through planning, analysis and support:

1. To develop an ‘Information Strategy’ in order to understand how and where information flows in, through and out of the organisation and further advise on the selection of hardware, software, communications and networking installations which enable more efficient systems of working and allow staff to readily access secure information wherever they are working.
2. To create and maintain a ‘Digital Plan’ which will identify and prioritise key initiatives each year (including related work streams around commissioning systems and re-engineering processes) in consultation with end users, senior staff and the Committee of Management).
3. To develop a ‘Transition Plan’ in conjunction and in consultation with the senior staff team to ensure a smooth uptake of new IT systems for all staff (teams in Head Office and dispersed locations), articulating changes in plain English and including milestones for delivery and training and support for teams.
4. To be responsible for complex problem solving around IT software and hardware issues and to line manage and support the IT assistant to resolve and support staff teams with more low-level issues.
5. To work in conjunction with senior managers to support staff teams as they develop confidence and up-skilling in terms of IT proficiency, compliance and new ways of working (as appropriate through workshops, support and mentoring). 

To lead on the Association’s strategic planning and management of its new IT infrastructure:

6. To specify, design, commission and project manage and ensure the installation and configuration of the Association’s ICT infrastructure which has high availability, is fit for purpose, reliable, scalable over a number of years and will ensure delivery of integrated data and voice networks with key systems, partners and suppliers.
7. To ensure that all internal IT facilities and software (for example, Human Resources, Finance, Operations) comply with the requirement to maintain a very high level of integrity and confidentiality.
8. To ensure the security of the infrastructure, and that archiving and backup measures are in place.
9. To ensure IT compliance with legal responsibilities in relation to software licensing, copyright, data protection and disposal.
10. To ensure that there is a robust ‘Business Continuity Plan’ in place that will be at accepted minimum risk and loss to the organisation across all digital solutions that support the business
11. To manage the Association’s IT suppliers and systems vendors in accordance with procurement law, delivery commitments and service level agreements.

To integrate all legal compliance requirements in terms of data protection, GDPR and information and records management:

12. To ensure that the integrity and security of data is built in to systems from inception through appropriate design and security technology alongside consideration of GDPR compliance, for example, data portability and right to erasure of data, privacy notices, sharing of data arrangements.
13. To work with a specialist consultant to develop appropriate policies and procedures taking into account strategic priorities and policies, relevant legislation and best practice so that IT systems mainstream these elements.
14. To work with a specialist consultant to ensure electronic filing systems are designed and managed in line with data protection policy to ensure all personal and non-personal data is processed in line with policy.
15. To ensure electronic filing systems are designed and managed in line with Information and Records Management policy to ensure compliance with data retention and destruction schedules.

Other requirements
16. To manage and control a significant budget in consultation with the Finance Director.
17. To respond in the event of a critical IT disaster recovery situation or business continuity data breach in relation to IT.
18. To work occasional weekends or evenings in order to deal with infrastructure change or because of a need for business continuity.
19. To represent and promote the Association at appropriate networking events.
20. To participate in any development or training activities as identified by the Finance Director.
21. To undertake any other reasonable duties as instructed by the Finance Director



Essential Desirable

• Relevant qualification at SCQF level 9 or above
• Driving licence valid in the UK and access to a vehicle
• A recognised programme or project management qualification

• Understanding of relationship between the IT environment and organisational aims
• Substantial experience working with different business areas to deliver technical solutions
• Good knowledge of the digital landscape
• Technical acumen and product knowledge
• Excellent knowledge of technical management, information analysis and computer hardware/software systems
• Firewall and security technologies, controlling and testing for breach of data security
• Understanding of information requirements of social care/public sector
• Equality and Accessibility issues
• GDPR, information and records management, data protection

• Proven working experience working as a Digital Transformation Manager, IT Project Manager or similar role
• Established track record of success delivering change initiatives involving IT solutions where leadership, planning, communication, influencing and engaging with a range of stakeholders for success was required
• Coaching/training/supporting staff in IT skills
• Troubleshooting and support operations
• Management of suppliers and consultants
• Experience of managing budget to achieve outcomes; contract management

• Developing strategy, policies and procedures
• Delivery of complex technical projects on time to requirements
• Strong leadership capability
• Works confidently with performance management and financial data to prepare forecasts and manage and monitor budget against agreed plans
• Strong planning, communication and presentation skills with the capability to listen and influence
• Building and maintaining productive relationships with internal and external stakeholders and clients
• Management and development of relationships with senior stakeholders including at board level
• Analytical mind with problem solving abilities
• Strategic and systematic thinking
• Commercial acumen and strong business analysis skills
• Understanding of financial systems and financial procedures

Personal Qualities
• Calm under pressure
• Values that are consistent with those of the Association
• Confident, organised, personal integrity, self-motivated, flexible, resourceful
• Customer focused
• Passion for digital technologies and their application to deliver business benefits

The following terms and conditions are typically offered to Association staff on fixed term and permanent contracts and are set out here for your information only. Terms and conditions may vary according to circumstances and this summary does not form part of any subsequent employment contract.

  • Probationary period 3 months with a review at 6 weeks.
  • Annual leave 30 days’ annual leave plus 10 public holidays per annum (pro rata for part time staff and those working less than a year)
  • Pension Contributory pension scheme. The Association contributes 3% of gross basic salary and the staff member contributes 5%.
  • Life assurance 3 times basic annual salary payable on death in service.
  • Sick pay Nil pay (other than statutory) for the first 3 months. It then increases to 5 weeks’ full pay and 5 weeks’ half pay between 3 months’ and 1 year’s service; 10 weeks’ full pay and 10 weeks’ half pay between 1 and 3 years’ service; and 26 weeks’ full pay for more than 3 years’ service.
  • Employee assistance Free access to a counselling helpline, as well as face-to-face/online counselling or cognitive behavioural therapy sessions.

Flexi-time is available with this post.