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Recruiter Information

Hjaltland Housing Association Ltd Logo

Hjaltland Housing Association Ltd
2 Harbour Street

01595 694986


Head of Housing & Customer Services

Shetland | Hjaltland Housing Association Ltd
£56,011 - £58,657

Closing date

4th February 2019, at 5pm

Salary and Employment Details

£56,011 - £58,657 (inc. allowances), relocation package available

Hjaltland Housing Association takes great pride in delivering excellent services and believe the way to do this is by employing excellent people. We are committed to providing a positive working environment and believe that by investing in individuals through training and development opportunities staff will have the skills and knowledge they need to do the job to the high standards the Association strives to maintain.

Job Description

The Head of Housing & Customer Services reports to the CEO and has responsibility for the Association’s Housing and Customer Services provision. Responsible areas include Allocations, Rental Management, Tenancy Management, Customer Involvement, Arrears Control, Housing Initiatives, External Communication, Corporate Administration, Association Management and Staffing Matters. This role will support the CEO in formulating policy, strategy and planning, together with the operational running of the association.

Having worked within social housing for a minimum of 5 years you will have significant experience in leading and supporting a forward thinking team. You will also be experienced in dealing with housing management issues, including complaints, arrears and tenancy sustainment whilst having an understanding of tenant support needs.

Preferably a member of a professional body, you will have significant knowledge of Scottish housing legislation, information management and data protection legislation, together with experience of formulating and delivering reporting systems.


For a confidential discussion please contact Mike Orr or Nigel Fortnum on 0141 212 7555.

For further information and to apply please visit https://www.aspenpeople.co.uk/hha

Closing date: Monday 4th February 2019