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Recruiter Information

West of Scotland Housing Association Ltd Logo

West of Scotland Housing Association Ltd
Camlachie House
40 Barrowfield Drive

Tel for applications - 0141 550 5050

Email for applications - vacancies@westscot.co.uk


Director of Housing & Community Service

Glasgow | West of Scotland Housing Association Ltd
£63,350 - £66,067

Closing date

21st February 2020, at 12noon

Salary and Employment Details

West of Scotland Housing Association (WSHA) has been building homes and delivering key housing services to our tenants and owner occupiers for over 50 years. We put customers at the heart of everything we do.

We have built a strong reputation for going further to provide excellent services and working with our people to help them realise their true potential and achieve their aspirations. We provide around 3,500 tenanted homes and factor over 400 properties across the West of Scotland. We also plan to create 500 new homes, including Passivhaus and mid-market rent, by 2021.

A community to us is more than just building and managing affordable homes; it is about creating safe, socially inclusive, thriving, vibrant communities where tenants want to live. Our strong social conscience is reflected in our work with our charitable subsidiary, Willowacre Trust, which provides a range of additional community and support services that have a positive impact on the lives of WSHA tenants and communities.

Salary: £63,350 – £66,067 per annum (EVH Grade 9, SM16-18)

Job Description

As Director Of Housing & Community Services, you will be a member of our Corporate Management Team. You will be accountable to our Chief Executive and the Board for the development of our strategy, policy and performance in relation to our Housing Management & Community Support Services. With significant experience at a senior manager level within a complex organisation, you should demonstrate excellent leadership skills and the ability to motivate and inspire teams to deliver our strategic vision and objectives. You will have a proven track record of achieving results and performance improvement. In the role, you will also oversee the delivery of our Sustainable Communities Strategy through our subsidiary, Willowacre Trust, and you must have the ability to foster staff and community empowerment.

West of Scotland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with: a disability; black or minority ethnic background or from women who are currently under-represented within West of Scotland Housing Association at this management level.    

Main Responsibilities

• Providing the CEO and the Board with advice and guidance in respect of housing management and community support services, in line with Regulatory Standards
• Participating as a member of the Corporate Management Team of the Association, contributing to the direction of key service areas, embedding a culture of continuous improvement and ensuring compliance with all regulatory requirements
• Developing WSHA business strategies, plans and objectives to ensure the delivery of those plans and objectives and all performance targets and outputs.
• Contributing to organisational and cultural change, including developing and implementing the Associations equalities and green agendas and embedding WSHA values within all services, in line with the Vision, Mission and Core Values.
• Supporting the Community & Support Services Manager with the management of the activities of Willowacre Trust.
• Ensuring that managers and staff with suitable skills and capability are recruited, trained, developed and motivated, so that the optimum level and quality of resources are available to support the achievement of the Association’s objectives, both now and in the future.
• Supporting the CEO and Director of Finance to ensure that the Association’s financial viability is maintained and enhanced.
• Ensuring all information, reports and statistics are recorded, processed or produced in line with; GDPR, the Association policy and procedures and any regulatory requirements, within agreed timescales
• Managing and developing the team effectively, ensuring staff have the competencies and empowerment to meet our standards for service and performance
• Setting, delivering and monitoring performance to ensure Key Performance Indicators and service standards are met
• Ensuring that the Association maximises value for money, quality and cost efficiencies in all of its activities.
• Promoting good quality relations with tenants, members, owners, elected representatives, the local community, the press and other bodies.
• Developing and maintaining key external relationships with all relevant bodies and institutions, in order to build full awareness of developments and to influence statutes, policies, regulations and standards in support of the Association’s objectives.
• Managing and providing leadership of the department’s staff teams, strategy, performance, business planning and service delivery in the following service delivery areas:

o Tenancy Management
o Estate Management
o Allocations
o Relets/ void management
o Welfare Rights
o Rental Income
o Tenant Scrutiny
o Anti Social Behaviour
o Willowacre Trust & Community Support
o Supported Housing & Management of Leased Property

• Overseeing the delivery of the Sustainable Communities Strategy through the Association’s subsidiary, Willowacre Trust
• Assisting with the delivery of the Association’s Digital Transformation agenda.
• Liaising closely with Corporate Services & the Customer Engagement Officer to maximise customer engagement and satisfaction with our services.
• Conducting the affairs of the Association in accordance with the practices and procedures adopted by the Association.
• Promoting the highest standards of integrity, probity and corporate governance within the Association, and in accordance with the requirements of the Scottish Housing Regulator
• Attending such training courses, seminars, conferences and other learning and development events as the Association may require.
• Acting as an ambassador for West of Scotland Housing Association.
• Any other activity necessary for the fulfilment of the Association’s aims and objectives and within the job purpose of the role.

The aforementioned list is a broad overview of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time


In return, we offer a friendly, inclusive environment and a good remuneration package with 40 days holiday. For more information about WSHA and this role please visit our WEBSITE or request a pack by email vacancies@westscot.co.uk or telephone 0141 550 5050.

Completed applications must be returned by 21st February 2020 at 12noon.

Please note provisional interview dates areas follows:

1st Interview stage with Psychometric Testing W/C 9th March 2020 with 2nd stage interview and presentation being W/C 16th March 2020.

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