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Recruiter Information

Berwickshire Housing Association Logo

Berwickshire Housing Association
55 Newtown Street

Tel for applications - 01361 884000

Email for applications - team.humanresources@berwickshirehousing.org.uk

Contact for applications - Team Human Resources


Customer and Community Engagement Officer

Scottish Borders | Berwickshire Housing Association
£24,022 - £30,028

Closing date

22nd January 2021, at Noon

Salary and Employment Details

1 year Fixed Term Contract
Full time, 35 hours per week
Flexible Working applies

Job Description

This is an exciting and diverse new role for an enthusiastic and highly motivated individual to join Berwickshire Housing Association as our Customer and Community Engagement Officer to lead the engagement activity across the organisation. This includes co-ordination of our already established customer and community related initiatives as well as the development of additional projects that enhance our communities and complement BHA’s agreed objectives within the business plan.

We seek an inspiring individual to lead and inform positive change to the organisation that clearly reflects our customer voice, aspirations, desires and demands of services.

Reporting directly to the Operations Director this new role will lead the engagement activity across the business under the direction of the Leadership Team and Customer Engagement Groups.

The Customer and Community Engagement Officer will liaise across the business with specific supporting focus within Business Transformation, Housing and Customer Services, Technical Services and Community Initiatives and will drive tangible and meaningful change right through to core service delivery and policy.

It is our expectation that the successful candidate will be self-led and drive new initiatives and tasks that inform and complement our strategic objectives. Recognising that there is significant scope for original analysis, creativity and new ways of interacting and collaborating, the role will operate with autonomy to determine the delivery of set targets, priorities and improved service.

If you think you’d like to join our team then please visit our website www.berwickshirehousing.org.uk where you will be able to view the Job Description with Person Specification and apply online. 


Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button. You must complete an application form to be considered for any of our vacancies. No CVs please.

If you have any issues with the online application, please email team.humanresources@berwickshirehousing.org.uk

Closing date: Noon on Friday, 22 January 2021

Interview date: Week commencing Monday, 1 February 2021

Please Note: The role is based at our Head Office in Duns in the Scottish Borders however due to Scottish Government guidance in relation to Covid-19 and returning to work, a blended approach of working from home and from the office location will be required at this time.

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