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Recruiter Information

Trust Housing Association Logo

Trust Housing Association
12 New Mart Road

Tel for applications - 07979 504 854

Email for applications - gkinnear@trustha.org.uk

Contact for applications - Gillian Kinnear, People Partner, GillianK@trustha.org.uk


Customer Experience Manager (Landlord)

Scotland Wide | Trust Housing Association
£41,206 - £44,547

Closing date

23rd April 2021, at Noon

Salary and Employment Details

  • 35 hours per week with flexi-time
  • Competitive salary of £41,206 - £44,547 per annum
  • Car Allowance £418 per month
  • Access to paid training & continued personal development
  • A choice of pension scheme with employer contributions
  • Generous holiday entitlement

Job Description

Trust Housing Association has a new and exciting opportunity for a Customer Experience Manager (Landlord).

We are looking for a driven, enthusiastic, and effective Manager, with a passion for delivering exceptional customer experiences, to lead a geographically dispersed team of Customer Experience Partners. With a proven track record of leading and inspiring you will have responsibility for delivering our new and exciting strategy, The Time Is Now.
With a good working knowledge of the housing sector you will be required to demonstrate excellent leadership, written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.

About Trust Housing
Trust Housing Association is a national housing, support, and care provider, offering a range of accommodation and support services. We have over 3600 properties across 23 local authority areas from the Highlands and Islands to Dumfries & Galloway.

If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you would like to know more about this exciting opportunity, please visit our website for further details or contact Gregor Colville, Head of Customer Experience (landlord) for an informal chat.


Interviews will take place on 5 May 2021

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