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Recruiter Information

Clydebank Housing Association Ltd Logo

Clydebank Housing Association Ltd
77-83 Kilbowie Road
Clydebank

Tel for applications - 0141 941 1044

Email for applications - vacancies@clydebank-ha.org.uk

Contact for applications - Sinead Farrell

www.clydebank-ha.org.uk

Maintenance Assistant (part-time, mornings)

Clydebank | Clydebank Housing Association Ltd
£28,766 pro-rata -

Closing date

25th June 2021, at 12 noon

Salary and Employment Details

Part Time (Mornings)
Employers in Voluntary Housing Grade 6 (PA17-PA20)
£28,766 pro-rata from April 2021, 17.5 hours per week
Employers in Voluntary Housing (EVH) Conditions of service and entitlement apply to this post and a defined contribution pension scheme is offered.

Job Description

Job Title: Maintenance Assistant

Grade: EVH Grade 6 (PA17 – PA20)

Reporting to: Housing Services Manager

1. Objectives

  • To be a member of and provide administrative and clerical support to the Maintenance Team in the delivery of a responsive, high quality and cost effective service.
  • To contribute to the improvement and development of the maintenance service.


2. Duties

  • Providing an efficient, courteous and sensitive service to the Association’s tenants and the general public.
  • Receipt of notification of repairs, identification of repair type, trade and category, allocation of contractor and response time.
  • Creation and issue of works orders to tradesmen and arrangement of appointment times when required.
  • Administering the Defects reporting procedures for new build property.
  • Monitoring and updating computerised data and manual records relating to the property repairs, planned maintenance, major repairs and life cycle costing programmes.
  • Administering the quality control monitoring system of pre and post inspection reports, identifying any problem area incurring repeat work and reporting regularly to the Maintenance Officer.
  • Checking and processing contractors and suppliers invoices for correct authorisation, payment and allocation of appropriate budget headings.
  • Checking and processing contractors performance returns.
  • Collating performance returns and monthly expenditure information for inclusion in monthly reports to Committee.
  • Preparation and administration of contractors tender documentation.
  • Correspondence with tenants or residents concerning rechargeable repairs, common charges and access arrangements for the entire range of maintenance and repair work.
  • Liaison with the Housing Management and Finance Sections regarding the factoring procedure.
  • Liaison with Housing Management and Finance Sections regarding processing and monitoring insurance claims.
  • Liaison with Housing Management and Finance Sections regarding processing and monitoring rechargeable repairs.
  • Ensuring the maintenance filing system is up-to-date and that adequate supplies of general and computer stationery are always available.
  • Ensuring that all keys are continuously accounted for and securely stored.
  • Maintaining an effective level of information provision and communication with the other sections of the Association and external organisations.
  • To undergo training identified in the appraisal process.
  • Administration and monitoring of Gas Management procedures and collating information for inclusion in monthly reports to Committee.
  • Administration and monitoring of Cyclical Repairs policy and procedures and collating information for inclusion in monthly reports to Committee.
  • Contribute to the continuous development and improvement of maintenance procedures and ensure they are reviewed to reflect practice.
  • Giving appropriate and sensitive advice to tenants and others on all aspects of maintenance including their right to repair, maintenance responsibilities, rechargeable repairs, notice, access, consultation etc.
  • Any other duties relating to the smooth running of the Section with particular reference to the Association’s Maintenance Policy and Procedures or as determined from time to time by the Head Of Housing Services or Chief Executive.

2. Person Specification - Essential:

Skills and Abilities

  • Excellent Computer skills (including data management and Microsoft Office programmes or equivalent)
  • High proficiency in use of property maintenance software packages
  • Excellent verbal and written communication and interpersonal skills
  • Customer centred approach, flexible, confident and assertive manner
  • Commitment to continuous improvement for both self and the customer
  • Ability to work under pressure to meet deadlines and use initiative.
  • Problem solver with a proactive approach to problem solving
  • Commitment to team working and ability to liaise effectively with other internal departments
  • Commitment to high standards of customer service and performance

Experience

  • Working with the public and a commitment to Customer Care.
  • Working with the public and a commitment to customer care.
  • Knowledge and experience of analysing data and can demonstrate an eye for detail.
  • Knowledge and experience of analysing data and can demonstrate an eye for detail.

Knowledge

  • Understanding and commitment to equal opportunities and legislation
  • Health & Safety legislation
  • Reporting requirements contained within Scottish Social Housing Charter

Training

  • Educated to a minimum Higher standard (or equivalent) with at least Higher English (or equivalent).

Other requirements

  • Flexible, conscientious approach to work including working out with office hours when required

Desirable:

Experience

  • Working within a high performance Housing Association
  • Can demonstrate a technical knowledge and experience of housing maintenance.
  • Can use/have used housing management packages

Knowledge

  • Knowledge of the Scottish Housing Quality Standard and EESSH 2
  • Can demonstrate a knowledge of asbestos management, gas management regulations and electrical safety inspections

Training

  • Possession of a relevant professional or technical qualification in the built environment or can clearly demonstrate technical knowledge and ability through experience

Notes

Closing date for applications: Friday 25 June 2021 at 12.00pm.
Interviews will take place week beginning 5 July 2021.


 

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