Service Improvement Manager (Data Insights)
Edinburgh Area | Scotland's Housing Network
£43,140 - £47,454
5th August 2021, at 17:00
Salary and Employment Details
Grade 3: £43,140 to £47,454
35 hours per week
Flexible working – with an Edinburgh office base
The purpose of the job is to deliver the work of SHN (the Network) by encouraging and supporting members’ progress towards achieving continuous improvement in line with regulatory standards, legislative requirements and best practice.
You will do this by leading on the data services provided by the Network; providing responsive and innovative data analysis services directly to members, internal colleagues and other related stakeholders.
As well as providing data services, you will also facilitate best practice sharing forums and knowledge exchange event with our members; maintain current knowledge of housing policy and regulatory developments and crucially be responsive to changes and improvements in membership services based on member needs.
We operate a ‘member first’ approach in all that we do.
Data analysis, research and data driven services
- Lead on the Network’s data analysis and data driven services.
- Collect, collate, evaluate and analyse complex information from a wide range of internal/external sources to show patterns and trends.
- Generate accurate and complex analysis of member data, providing data driven solutions to both members and the wider housing sector.
- Summarise and present data and conclusions in the most appropriate format for users.
- Use expert knowledge of relevant data and analytical techniques to develop and deliver products that will help SHN members to focus on improving performance and directing their work and resources where they will have the greatest impact.
- To carry out primary and secondary research providing a wider evidence base beyond members own data.
- Be SHN’s proactive expert on advancements in the wider data environment, ensuring our data driven services are sector leading.
- Use Power BI (and other business intelligence tools) to provide real time, historic and predictive data reporting.
- To support and contribute to the development and delivery of the benchmarking service including identifying new indicators and verifying data.
- To analyse results, facilitate understanding of benchmarking information and to support members in identifying service improvements by providing presentations, reports, facilitating discussion and signposting to sources of good practice.
- To manage and maintain the range of SHN data tools and information sources ensuring information is robust and reliable.
- To collaborate in the review and maintenance of key performance indicators which are effective in achieving continuous improvement by the social housing sector.
Practice Exchange Forums and Member Resources
- To organise, facilitate and deliver a range of practice exchange events to facilitate the exchange of good practice across the Network, and complete relevant pre and post event administration.
- To produce high quality resources e.g., benchmarking reports, research papers etc for SHN members.
- To develop guidance on good practice for publication in different forms.
- Manage and deliver training and briefing sessions as required.
- Prepare reports and information for the Network as required.
Self-Assessment & Improvement Planning
- To support Service Improvement Managers to review and update self-assessment services within the Network.
- To work with regulatory bodies and other agencies to promote the benefits of self-assessment.
Business Development & Members’ Support
- To provide Account Management services to a number of SHN member organisations (both local authorities and RSLs).
- Provide support to the Network and its member organisations in line with SHN’s Business Plan and Strategic and Operational Objectives.
- Deliver services that support individual members and the sector to be well-informed of relevant housing issues.
- Carry out specific projects to achieve the objectives set out in the Business Plan or to meet members’ needs.
- Seek to continually improve the quality and relevance of membership services and products.
- Respond appropriately to ad-hoc requests for information from members.
- Assist the Network to identify and implement new ICT opportunities to support more effective internal working and support the delivery of a modern efficient services.
- To actively keep informed of current issues and good practice within housing/social policy from existing sources.
- Manage external contractors and project budgets as required.
- To act as an ambassador for SHN and take opportunities to always promote the Network in a positive way.
- To maximise marketing for the Network by taking advantage of speaker requests and social media opportunities.
- To promote SHN services to non-members to grow the Network.
- Represent SHN at external working groups or deputise for the Chief Executive when required (e.g. in representing the Network in contacts with external agencies).
- To be an active member of the team.
- Any other duties commensurate with the post.
Educated to degree level or equivalent experience can be demonstrated at a senior level. Essential
Relevant professional membership. Desirable
Evidence of CPD (informal or formal) within the field of performance analysis/statistics/data etc Essential
Demonstrable experience of analysing, and interpreting statistical information Essential
Experience working in a position of responsibility in the housing or social policy sector. Desirable
Experience of research techniques. Essential
Demonstrable experience in leading on the design of performance indicators and measurements. Essential
Demonstrable experience working with real time analytics. Essential
Demonstrable experience working with predictive analytics. Desirable
Experience in working with sizeable datasets and manipulating them in a logical way to elicit insights with clarity . Essential
Excellent communication skills both verbal and written, particularly conveying complex technical issues to non-technical audiences. Essential
Knowledge of current policy initiatives in relation to improving public and housing services. Desirable
Ability to organise a varied and complex workload with limited managerial support. Essential
Project management skills. Essential
Ability to think in a clear, logical manner. Essential
Member (customer) focussed. Essential
Ability to work under own initiative. Essential
Flexible and the ability to work with accuracy under time pressure. Essential
To confidently facilitate forums for large audiences. Essential
To design and deliver workshops and training events. Essential
Ability to develop and maintain effective working relationships with a range of organisations and individuals. Essential
Current driving licence and willingness to travel extensively.
Flexibility to work at various locations – spending evenings away from home on an occasional basis.
Commitment to collaborative working style.
For further information about this opportunity or for an informal and confidential chat, please contact Andrea Finkel-Gates, Chief Executive, Scotland’s Housing Network on 07432 713 404 or email email@example.com
An application pack is available to download from http://www.scotlandshousingnetwork.org/jobs/ or by emailing firstname.lastname@example.org
Closing date for all submitted applications: 5pm on Thursday 5 August 2021. Completed applications can be emailed to email@example.com
Please note that typed applications are preferable and CV’s will not be accepted.
Shortlisted applicants will be invited to an interview on 18 August 2021, the interview will be held digitally using Microsoft Teams.