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Recruiter Information

Clyde Valley Housing Association Logo

Clyde Valley Housing Association
50 Scott Street
Motherwell

Tel for applications - 01698 268 855

Email for applications - recruitment@cvha.org.uk

Contact for applications - Jenny Carlyle

www.cvha.co.uk

Energy Advisor

Motherwell | Clyde Valley Housing Association
£33,642 - £36,941

Closing date

10th December 2021, at 9am

Salary and Employment Details

17.5 Hours a week, flexibility on days
Grade 7 EVH PA 22 – PA 25
£33,642 to £36,941 pa pro rata (Pro Rata Rate = £16,821 – £18,471pa)

Job Description

Overall Purpose

  • To provide an energy advice service to the customers of CVHA and the wider community through initiatives, 1:1 interactions and support, facilitating workshops online and face to face community events
  • Responsibility for developing this role and driving the promotion and delivery of energy advice and assistance within our communities
  • Alleviate fuel poverty where possible and promote tenancy sustainment
  • Develop and create strong partnership links within our local communities, work in collaboration with stakeholders to provide support and advice to run community events
  • To identify and target sources of local charitable and national funding to support the functions of the Wellbeing Hub with a focus on energy advice and alleviating Fuel Poverty

Main Responsibilities
Service delivery

  • To provide immediate assistance to those experiencing fuel poverty but also to look at preventative measures contributing to successful tenancies
  • To work closely with colleagues to minimise arrears, particularly due to fuel poverty issues and improve the energy efficiency of our stock
  • To provide advice to customers on saving energy in their homes and other steps they can take to avoid fuel poverty, making referrals to other agencies as appropriate
  • To have a pro-active approach in seeking out and supporting customers who may find interactions with other agencies difficult
  • To deliver affordable energy advice both in a pro-active and reactive way via phone, digital workshops, office interviews and home visits as appropriate.
  • To provide a knowledgeable and expert point of contact for our customers regarding energy advice and liaise with external agencies on their behalf where appropriate
  • To offer customers support through our Fuel Bank Foundation Fund, promote and encourage uptake of practical energy efficiency measures
  • To identify and implement digital methods as a means of promoting and delivering an energy advice and information service, in light of pandemic restrictions

Communication and engagement

  • To educate customers about their household energy consumption, develop their skills and confidence to take more control of their energy use and bills
  • Be able to produce content for Social Media, Campaigns, Community events, and training workshops
  • To prepare and deliver literature and presentations at events, advice surgeries, workshops and talks for community groups and the wider public

Partnership working

  • To look at the wider issues of Fuel poverty across North and South Lanarkshire and contribute to raising awareness of steps that can be taken to tackle Fuel Poverty
  • To develop a network of partnership organisations and community groups to work with in engaging householders and interested groups
  • Support functions of Wellbeing Hub through building relationships, creating trust and re-assurance for those who may be experiencing a number of challenges in their lives
  • Build and develop partnerships with external stakeholders such as CAB, Home Energy Scotland, Changeworks, Fuel Bank and create a bank of referral routes and support options
  • To liaise with utility suppliers to resolve utility debt issues

Performance reporting

  • To develop and implement a robust monitoring and evaluation framework
  • To produce accurate and timely monitoring progress reports in line with funders expectations
  • To make appropriate referrals to internal services (e.g. Income Maximisation Officers) and external agencies for specialist support

General

  • Reporting regularly on key performance indicators, contributing to Team and Department meetings
  • Attending forums, networking and training opportunities
  • Such other duties as may reasonably be requested by the Senior Community Development Officer.
  • To engage with the public in a positive and constructive way and ensure Clyde Valleys values and Customer Promises are promoted at all times
  • To provide excellent customer service
  • To comply with Clyde Valley Groups policies and procedures

The roles and responsibilities may alter due to changes in service delivery requirements, legislative changes, new technology or other external factors and thus, you may be required to carry out additional duties as allocated by the Senior Community Development Officer.

Notes

To apply and for further details please visit our website: https://cvha.org.uk/work-with-us/

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