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Recruiter Information

East Lothian Housing Association Logo

East Lothian Housing Association
18 - 20 Market Street
East Lothian

Tel for applications - 01620 825 032

Email for applications - recruitment@elha.com

Contact for applications - Karen Barry, Director of Housing


Senior Housing Assistant

East Lothian | East Lothian Housing Association
£28,766 - £31,488

Closing date

26th January 2022, at Midnight

Salary and Employment Details

Full time, 35 hours per week
£28,766 - £31,488 and final salary pension scheme

Job Description

Working flexibly within our busy Housing Team, you will be responsible for the delivery of an inclusive high quality housing service to our tenants, applicants and sharing owners. You will supervise and support a small team of Assistants dealing with enquiries from our customers about a range of Housing Management issues online, over the phone and face to face, ensuring excellent customer service and aiming to achieve high levels of customer satisfaction. You will also play a key role in the ongoing development of our new Digital Lettings Service, ‘These Homes’, where we advertise and allocate our available homes, as well as manage voids and provide support to our Housing Officers in all aspects of tenancy and estate management.

You will have excellent customer service skills; experience of providing services, sometimes in stressful situations; strong verbal and written communication skills, and, ideally, a good knowledge of housing legislation and good practice. You must work well within a team but also be happy to use your own initiative, embrace change and adapt to new ways of working. The ability to work accurately under pressure, keep excellent records and to prioritise work and meet deadlines is essential.


A basic Disclosure Scotland check will be required for this post.

For an informal discussion about this role, please contact our Director of Housing, Karen Barry, telephone 01620 825032.

For an application pack, please download from www.elha.com, e-mail a request to recruitment@elha.com or telephone 01620 825 032 (no cv’s)

Closing Date: 26 January 2022

Interview Date: 9 February 2022

Scottish Charity Number SC028900

ELHA is committed to Equal Opportunities

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