Senior Housing Officer

Closing date

3rd December 2023, at Midnight

Salary and Employment Details

Job Title: Senior Housing Officer (Job Share)

Location: This post is based at Link’s Cumbernauld office.  However, hybrid working is available with this role.

Hour of Work: 21 per week (Monday, Tuesday and Wednesday)

Job Description

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. 

Link is looking for an experienced Senior Housing Officer to contribute to the provision of a high-quality service to customers and to take a lead in the housing management team to ensure Link Housing Association’s housing stock is managed to the highest possible standards. 

The postholder will provide day to day supervision and operational support to Housing Officers including decision making, organising and planning workloads to ensure appropriate cover. The successful candidate will guide, support and mentor Housing Officers to ensure effective communication, good service provision and targets set are being met. 

The role involves investigating and responding to complaints within agreed timescales ensuring a satisfactory outcome as well as conducting joint visits or supporting Housing Officers in relation to escalated Anti Social Behaviour and arrears control in accordance within policies, procedures and timescales. 

About You 

Educated to an excellent standard, you will have knowledge of and commitment to customer care, tenant participation and equal opportunities. Working knowledge of Housing Benefit and Housing Legislation are essential requirements of the role. 

The successful candidate will have experience of all aspects of dealing with a wide range of housing management issues in particular arrears control, void management and Anti-Social Behaviour as well as tenant participation. 

The postholder will have experience of working in partnership with other voluntary agencies or professional bodies and dealing with complaints in line with regulatory requirements. 

Access and use of personal transport or equivalent is essential for this role. 

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/

Notes

You will work with colleagues who offer support to ensure our customers' expectations are met.  In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure.

Closing Date:  Midnight on Sunday 3 December 2023

Interviews are being held on week commencing 11 December 2023.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.

Please note that CV's will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. 

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.