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Customer Satisfaction Survey

Fife | Fife Housing Group

Fife Housing Group Logo

Fife Housing Group are inviting a number of suitably experienced firms to quote for and carry out a customer satisfaction survey.

The aim of the survey is to identify how services are valued by tenants, the level of their satisfaction with the different elements of the housing services they receive, and to assess where improvements are necessary based on this feedback.

This assignment will also provide important customer feedback to Fife Housing Group on key issues linked to the future strategic and operational direction of the organisation and equip us with essential information required for our Annual Return on the Charter.

Closing date: Saturday 30th September 2017 at Noon

Details

Governance Support - Board Performance Management Framework

Motherwell | Clyde Valley Housing Association

Clyde Valley Housing Association Logo

Consultancy support to review appraisal approach and process, including participation in Board Member appraisals, in liaison with Chairman. This relates to both the Parent and Subsidiary Boards.

Closing date: Tuesday 5th September 2017 at 12.00 noon

Details

Sustaining and Developing Services

Dundee | Caledonia Housing Association Ltd

Caledonia Housing Association Ltd Logo

Caledonia is beginning a 5 year project to transform the services we deliver and the way we deliver them to our customers. As part of this project, we want to review and redesign the significant range of non-core services we provide. This will involve developing a strong commercial focus, ensuring our non-core services are sustainable in the long-term and demonstrate value for money.

Closing date: Saturday 26th August 2017 at Noon

Details

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