Tenants Satisfaction Survey 2019
Aberdeen | Castlehill Housing Association Ltd
24th September 2019, at noon
The Survey methodology must comply with guidance issued the Scottish Housing Regulator in May 2016 – “Conducting Surveys of Tenants and Service Users: A Guide”
We want the survey to reflect previous surveys in both content and structure. This will allow us and the tenants continuity of responses, allow benchmarking and enable us to review trends in responses. The results will be used to assess our compliance with the Scottish Social Housing Charter outcomes and to report to the Scottish Housing Regulator through the submission of the Annual Return on Charter.
The survey should cover a representative sample of our tenants across all areas of the Association’s geographical area and services.
We require separate questionnaires to be completed for general needs and supported housing. The needs of tenants in supported housing are very different from those in general needs and as a provider of housing support services, the Association wishes to find out if they are still providing services in line with the wishes, needs and values of our supported tenants.
Please view BRIEF which outlines the broad remit and structure of the Association then sets out objectives and specification for the work.