SPSO Complaints handling KPIs delayed until 2022

In June 2021 the SPSO asked for comments on draft Key Performance Indicators (KPIs) to accompany its Model Complaints Handling Procedures.  Following feedback received from SFHA and its members, the SPSO has decided to reconsider the KPIs with a view to streamlining these for introduction in 2022/23.

• Policy Update
• Policy
• Governance and regulation