SFHA Submits Response to SPSO re Proposed KPIs
Feedback from members was highlighted in SFHA's response to the SPSO regarding proposed KPIs relating to the Model Complaints Handling Procedure.
To reflect feedback recevied from members, SFHA submitted a short response to the SPSO regarding its proposed KPIs relating to the Model Complaints Handling Procedure. Many thanks to all members who provided feedback.