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SPSO publishes final KPIs

The SPSO publishes final set of key performance indicators (KPIs) to accompany its Model Complaints Handling Procedure. 

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The SPSO has published the final set of Key Performance Indicators to accompany its Model Complaints Handling Procedure. Following feedback from SFHA and others, the KPIs have been reduced to four and no longer include the qualitative indicators that had been suggested in the original draft.

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