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Abbeyfield Scotland upgrades Telecare system for residents across houses

Abbeyfield Scotland has upgraded its existing telecare system for residents.

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Abbeyfield Scotland, a charity which provides support for older people, has invested in the upgrade of its existing telecare system for all residents across its houses. The new system, provided by Tynetec, provides a simple, but reliable, way for residents to call for assistance in an emergency. 

All the residents and house teams have been shown how to use the equipment which is a simple personal pendant device which can be worn on the wrist or around the neck as well as a table top unit. By pressing the red button located on the unit or pendant, a signal will be sent to a 24-hour monitoring centre.

Once the call is activated, the resident can speak to the monitoring centre using the built in speaker phone. The team at the centre will then begin any appropriate action that may be required to help the resident. Some residents across the houses have also been supplied with additional equipment, including a fall detector and bed sensor.

Niall Patterson, CEO, Abbeyfield Scotland, said: 

“At Abbeyfield Scotland, we want to ensure that all residents feel at home and part of this is giving them the security of knowing that when they need help, they can reach someone at any time of the day or night. 

“We’ve been impressed by this new telecare system, and it has been well received by our residents who particularly like the ease of use and the flexibility to wear the pendant to suit them.”

Mrs Fraser, a resident from Abbeyfield House in Killearn, said:

“This new system is really good. It’s very easy to use, and I don’t even notice that I am wearing the device, but it gives me peace of mind to know that, when I need it, someone will be there to help me.”

Tynetec was awarded the contract following a tender process. 

Abbeyfield Scotland has 16 properties across Scotland – Black Isle, Bridge of Allan, Coatbridge, Dock Park, Esplanade, Giffnock, Haddington, Inverness, Killearn, Lenzie, Lockerbie, Nairn, North Berwick, Stonehaven, Turriff and Torphins. 

Pictured: Resident Mrs Fraser, from the Killearn house discussing the new system with Carolynn Malone, Service Manager at Abbeyfield Scotland