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Changes to Universal Credit Freephone numbers

Effective from 29 November 2017.

Posted In

Changes to Universal Credit telephone numbers come into effect from today (29 November 2017) for the services included below.

The new Freephone number for Full Service is Tel: 0800 328 5644

Service Line

Current 0345 number

New Freephone number

UC Live Service

0345 600 0723

0800 328 9344

UC Full Service

0345 600 4272

0800 328 5644

UC Live Service Landlord Escalation Line

0345 266 0041

0800 328 3844

UC Sanctions Line

0345 600 3081

0800 328 9744

UC Live to Full Service Transfers

0345 606 9970

0800 328 7844

UC Text phone

0345 600 0743

0800 328 1344

Performance Measurement

0345 266 1232

0800 328 2144

Payment Services: Creditors/landlords

0345 600 2859

0800 328 0128

Payment Services: Customer contact

0345 600 2865

0800 328 0172

What if I ring the old 0345/0845 number?

  • There will be a message played to inform you that the number you have dialled has been replaced with a Freephone number and providing the new Freephone number to use.
  • The message will be played three times, with enough time between messages for callers to be able to write the new number down. If a caller stays on the line after the third loop they will be cut off.
  • You will not be charged if you end the call before the end of the third message loop. However, if you stay on the call until it ends automatically, you may be charged depending on your telephone package for the 90-second call.

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