Cloch declares cinema event a “huge hit”

Over 200 customers of Cloch Housing Association, their children and grandchildren attended a private screening of the latest animated blockbuster, Sing, all in the name of Cloch’s latest initiative, FACE. The event took place at Greenock’s Waterfront Cinema in the centre of the town and filled two of their cinema halls. 

Cloch Housing Association invited its customers, tenants, factored owners, and Care and Repair customers to the free screening as part of a drive to make contact with them and find out more about what they think about the association. As they arrived, customers were given a survey to complete and were asked if they were willing to join a new customer panel being set up by Cloch.

Cloch’s Focus on Achieving Customer Excellence (FACE) project is a two-year overhaul of its customer services which will lead to improvements, better service and value for money for its customers.

In all, 47 surveys were completed, and the association received 10 names of customers who want to get more involved in a panel of customers who will hopefully scrutinise the association’s policies and practices and give feedback on what is good and what can be done better.

Andy Thomson, Housing Services Manager at Closh, said:
 
“We are delighted with the excellent response from our customers to this event; it was an opportunity to put on something for our customers while taking the opportunity to take their views on board as we look to improve the services we provide. 

“Everyone really enjoyed the event, and I’d like to thank those who came and the Waterfront Cinema for hosting the event.”

Pictured: cinema goers lining up to go to the film being welcomed by Cloch Staff.