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Cloch launches Customer Engagement Strategy consultation

The strategy explores how the association and customers can work together to improve services and considers what further initiatives could be introduced to improve the rights and opportunities of tenants and other service users through customer empowerment.

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Cloch Housing Association has prepared a draft document outlining how it will engage with its customers to improve all aspects of its service and customers’ experience. The association has now announced a customer consultation to explore whether it is fit for purpose.

The strategy explores how the association and customers can work together to improve services and considers what further initiatives could be introduced to improve the rights and opportunities of tenants and other service users through customer empowerment.

The purpose of the strategy is to help achieve improvements in Cloch’s performance by supporting and enabling tenants and other service users to participate and make suggestions for service improvements or priorities.

A spokesperson for Cloch said:

“We are asking customers to look over the draft Customer Engagement Strategy to check that they are happy with the content of the document or to provide us with any suggested amendments or changes to be made before the final document is completed.

“Please take the time to look over the document which shows how we intend to meet our engagement priorities over the next few years.”

You can download a copy of the Draft Customer Engagement Strategy from Cloch’s website www.clochhousing.org.uk or a paper version can be sent to customers on request.

The consultation closes on Friday 29 March 2019.

All responses, comments or suggestions should reach the association by 5pm on Friday 29 March 2019, headed ‘Customer Engagement Consultation’ and sent to: Cloch Housing Association, 19 Bogle Street, Greenock, PA15 1ER. Tel: 01475 783637. Email: office@clochhousing.org.uk

Twitter: @ClochHA Customer Portal: https://my.clochhousing.org.uk