Clyde Valley appoints Deborah McCabe in new Community Connector role
The Community Connector role's focus will be on working with our customers and supporting them to become digitally included.
Through a successful application to the Scottish Governments Community Resilience Fund, which was established to help support local responses to the pandemic, Clyde Valley Housing Association has been delighted to create a new one-year Community Connector role within the business.
The Community Connector role's focus will be on working with our customers and supporting them to become digitally included and overcome many of the barriers to inclusion by providing access to iPads, mobile phones, WIFI, and accessible digital learning.
This, in turn, will offer increased opportunities to engage with customers beyond traditional face to face transactions.
This role links into the partnership already established between Clyde Valley Group and Connecting Scotland, a Scottish Government initiative delivered by the Scottish Council for Voluntary Organisations, set up in response to the pandemic to help get digitally excluded citizens in Scotland online.
Deborah McCabe commented: “Our world is becoming increasingly digital, a phenomenon that has been accelerated due to the current pandemic leaving many people in our communities at a technological disadvantage, unable to engage with and access the services and opportunities they require to improve their current circumstances.”
Over the next 12 months, Deborah will be looking to draw on staff experience and engage with customers to look at the challenges they face and how we can help improve their situations. Deborah will be looking to develop a digital information bank and a network of local and statutory partners.
Customer Service Director Fin Smith said: "We were delighted to be successful in our bid for funding to establish this important post. We were even more delighted that we were then able to bring someone of Deborah's calibre into the role.
"Ensuring that our customers can make effective use of digital services is a priority for us as an organisation, and I am really looking forward to seeing the impact that Deborah will have in this area."