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Covid-19 information from NHS Inform: new alternative formats and channels

NHS 24 creates new formats and channels to help people to acccess Covid-19 information.

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NHS 24 has created new ways for people to access Covid-19 information.

Alternative formats

NHS Inform is providing alternative formats to help people with communication differences to access Covid-19 information. Translations in Arabic, Chinese, Hindi, Polish, Romanian, Slovak and Urdu are available. Punjabi and Spanish will be added shortly.

Visit: www.nhsinform.scot/coronavirus for further details. 

British Sign Language (BSL) translations are available on NHS inform: www.nhsinform.scot/BSL and on its YouTube channel: www.youtube.com/nhsinform

Audio versions: www.nhsinform.scot/translations/formats/audio

Easy read documents: www.nhsinform.scot/translations/formats/easy-read

The Browsealoud tool helps users access information on NHS inform by reading this aloud, highlighting and magnifying text, and creating audio files. Find out more here: www.nhsinform.scot/accessibility

Brand new communication channels

NHS Inform has introduced new ways people living in Scotland can get general information about coronavirus, when they don’t have any symptoms. They can:

Use ‘Ask NHS inform a question’ tool to ask Covid-19 questions directly on the website https://ask.nhsinform.scot/ (this is an automated service)

Download the new ‘NHS 24 Covid’ app to get the Covid-19 symptom checker and Covid-19 information directly on their smartphone.

Phone the Covid-19 helpline on 0800 028 2816 (open every day, 8am to 10pm).

Choose the webchat option when phoning the coronavirus helpline (0800 028 2816) to get a text message to their phone and start the chat from there

Choose the automated voice option when phoning the NHS Inform helpline (0800 22 44 88) – this lets people who don’t use the internet access the coronavirus self-help guide.

People who call 111 can select the option to listen general information about coronavirus on NHS Inform, if they don’t have any symptoms.

Getting Covid-19 information over the phone

People with communication differences can access the Covid-19 helpline (and all other NHS 24 phone services) in a number of ways:

People whose first or preferred language is not English can use
Language Line (a free over the phone interpreting service). Find out more here: www.nhs24.scot/get-in-touch/language-line

D/deaf and Deafblind British Sign Language (BSL) users can use contactSCOTLAND-BSL (a free BSL interpreting video relay service). Find out more here: https://contactscotland-bsl.org/

People with hearing and speech differences can use Relay UK (a national relay service accessible via textphone or the Relay UK app). Find out more here: https://www.relayuk.bt.com/

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