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Disconnected: Digital Exclusion in Scotland

Citizens Advice Scotland have recently published a report on the digital access and skills of their clients.

Read this article to find out more.

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With many public services moving online – including benefits and courts, Citizens Advice Scotland felt that this was an important time to look at whether people have the capability of using these online services.

Citizens advice bureaux across the country interviewed all their clients over a week to see how they used the internet. In total, more than 1,200 people were asked about their digital access and skills.

Key findings from the research indicate that there are still a significant number of bureaux clients who face digital exclusion.

Key findings include:

  • Almost one in every five respondents never use the internet (18%)
  • One in every five respondents who used the internet only did so through a smartphone (20%)
  • Broadband costs were the most common barrier to people going online
  • Internet use was lower for respondents who were older and for those in more deprived areas
  • 41% of rural respondents identified broadband signal as a barrier

Commenting on these headlines, Zhan McIntyre SFHA Policy said,

"These findings are an important reminder of the importance of the digital inclusion work SFHA members are undertaking.

"Digital is now a taken for granted way of working for many people, but it is important that vulenrable people are not excluded because they are not able to access the internet."

The full report is available here.

If you would to speak about the research, please contact Keith Dryburgh at keith.dryburgh@cas.org.uk

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