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Glen Oaks holds Residents’ Event

Event hears of association’s key successes over past year.

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This year’s Glen Oaks Housing Association Residents’ Event was held in the Crookston Hotel and was opened by Alasdair McKee, Chief Executive, who provided feedback on the organisation’s key successes over the last year. 

Mr McKee said that the successes included the implementation of the new core values that were discussed at last year’s conference. He also spoke about the ongoing success of Glen Oaks WorkingRite project, which helps young people, aged between 16 and 18, gain vital work experience, with a very large number securing permanent employment as a direct result of the project.

Mr McKee alluded to the hugely popular Starting out Project, funded by the BIG Lottery and the People and Communities Fund, which, he said has proven “massively successful”, providing much needed support to the association’s tenants, with a focus on tenancy sustainment.

Mr McKee said:

“The association’s core values: respectful, transparent, dedicated and aspirational, came about from discussion with our tenants. This is what they feel the association should represent.

“The information and dialogue shared between our staff and our tenants at events ensures our values are translated into actual working practices. The values are pointless unless we follow them and our residents see them in action.”

The main focus of this year’s residents’ Event was to discuss the proposed rent review for the coming year with the association’s tenants, who provided their views about rent proposals. The discussion centered on affordability for tenants and value for money when considering services such as repairs, tenancy support and new homes.

To facilitate the discussion, presentations regarding the association’s Asset Management Strategy and the rent consultation, were presented by Donald Weir, Technical Director, and Jean Murray, Housing Services Director, respectively.Each table at the event comprised a mix of tenants, Board members, members of the Service Improvement Group and staff, which allowed for an open and relaxed atmosphere for the issues to be discussed.

Mr McKee was then followed by Jamie Louise Rice, one of the founding members of the association’s Service Improvement Group (SIG). Miss Rice explained how the SIG is a group of local residents who choose a specific aspect of the association’s work, and scrutinise this to ensure that the highest levels of customer service are maintained by the association. It was also noted that the SIG had been nominated for a Glasgow Community Champion Award and finished as runner up. However, the SIG went one better in being crowned Most Inspiring Scrutiny Newcomer at the Tenant Information Service National Excellence awards.

The busy programme also included the presentation of a number of awards to residents of the association’s areas. Bailie Josephine Docherty was asked to independently judge the nominations for the Good Neighbour Awards, and she presented trophies and £50 shopping vouchers to each winner.

The association was also delighted to be joined by Councillor Rashid Hussain who presented Glen Oaks’ Garden Competition Awards. Awards were presented for the best garden in each of the association’s three main areas – Darnley, Pollok and Arden – and best balcony in Arden. An Overall Winner Award was also presented to the garden that was deemed to be “outstanding” by the judges this year.

Pictured: One of the winners, Joanna Bednarz receives her award from Councillor Rashid Hussain.