Housing provider pledges service fit for the future

Housing provider Bield has outlined its commitment to transform the sector and continue helping customers to live as independently as possible in their own homes.

As the population ages, Bield said it has placed a high priority on providing services that promote healthy aging as well as creating partnerships that integrate customers with the community and local assets.

Facilitating independent living starts at the housing allocation process, with individuals, from across the provider, now being assigned to properties in relation to their specific needs.

Although allocations are based on a traffic system and dependent in each area, Bield said this management can help to reduce moves and supports longer-term tenancies.

Chief Executive of Bield Dr Lynne Douglas said: “With a growing older population and people living with more complex needs, it has resulted in a flexible structure being implemented. The model Bield operates allows services to be added or removed as required.

“For example, some of our developments benefit from additional meal service options, whereas others are linked in with the Care Inspectorate which enables care-at-home to be provided.

“It’s important for us that we offer support in specially designed accommodation that is affordable, sustainable and suited to the individual.

“An integrated approach and working to support the needs of all parties is required to fully enable older people to live independently – making Scotland not only the best place to grow up but also to grow old.”

The provider, which operates in 22 local authority areas across the country, and has a diverse customer base of over 5,000 individuals, said it has seen first-hand the importance of community relationships after working closely with groups throughout the pandemic.

Sourcing prescriptions and shopping for groceries were only some of the acts of kindness during the pandemic, and kindness is something Bield has incorporated into its core organisational values.

Dr Douglas added: “Helping customers integrate into the local and wider community is an extremely important part of what we do.

"Due to the average age of our customers, many of them live alone, so we have a variety of ways to ensure they remain socially connected through external partnerships as well as with neighbours and staff internally.

"We've trained staff to have more meaningful conversations with older customers as well as facilitating an ongoing, innovative partnership with Midlothian Health and Social Care Partnership and Inverclyde Health and Care Social Partnership to bridge digital exclusion.”

Bield’s Alarm Receiving Centre (BR24) also plays an important role in understanding how older customers can benefit from being connected to local assets such as community hubs, while the service focuses on providing round the clock support.

DR Douglas concluded: “We’ve found, through qualitative data gathering, from our Inspire project, that BR24 has actually helped individuals transform their lives through only a short intervention with an operator.”

Bield said this reinforces its ‘Free to Be’ philosophy which encourages people to make their own choices about how they live their lives while being there to offer support if needed.