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Manor Estates Housing Association launches new customer portal

Manor Estates Housing Association recently launched a new customer service portal, enabling its tenants and customers to access services when the office is closed.  

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Manor Estates Housing Association has announced the launch of its new customer portal in September 2021.

The self-service portal allows customers to:

  • report a repair online,
  • check their rent account,
  • make a compliment or a complaint,
  • as check and update the information held about them more easily. 

The portal launch has been split into two phases, the first phase is focused on tenants and encouraging them to access the portal. The second phase will focus on factored customers so they can enjoy all the benefits that the service will bring.  

The Association’s CEO, Claire Ironside stated: “At Manor Estates, we are committed to providing excellent customer service and we recognise that our customers may want to access some of our services when the office is closed. Our new customer portal will enable them to access these services 24/7.

The Association’s Chair Rachel Hutton explained: “At Manor Estates, we want to provide excellent homes and services to our different communities throughout Edinburgh and Fife. The development of the Portal is a brilliant step forward in making Manor Estates Housing Association’s services more aligned with our customer needs.”    

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