McTaggart Construction implements customer care software
The cloud-based software allows clients access to the portal 24/7, where they can log and track progress of aftercare requests.
Home builder McTaggart Construction has implemented award-winning customer care and defect management platform, clixifix®. The cloud-based software allows clients access to the portal 24/7, where they can log and track progress of aftercare requests.
clixifix® specialises in customer care solutions for the construction and house building industries – providing a platform that manages client feedback and repairs. It is specifically designed to help developers effectively administer customer care tasks.
The team at Clixifix has first-hand, in-house experience of construction and has utilised this, along with experience of software solutions already on the market, in order to deliver a package that makes managing workloads, timescales and finances simple for builders, sub contractors and homeowners.
Managing Director Gary Climson said: “Our investment in clixifix® aims to reduce the admin burden on our clients and Customer Care Team and creates a transparent and collaborative approach to aftercare. We are also finding it to be a powerful business tool as KPI reports can be generated in real-time.”
clixifix®’s Co-Founder and CEO, James Farrell, is excited to be working with McTaggart and sees their software solutions as a natural next step to innovate and improve the customer purchase experience for McTaggart clients and partners.
He said: “Our software is designed by people with experience of construction, for people currently working in construction.
“We are delighted to be teaming up with a reputable Principal Contractor such as McTaggart, and look forward to the exciting journey we are embarking on together to benefit both the company and its clients."