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Over £1 million for Ochil View’s Tenancy Sustainment Service

Housing association’s annual review reveals Tenancy Sustainment Service secured almost £1.7 million income for tenants during 2018/2019.

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Ochil View Housing Association’s annual review has revealed that the association’s Tenancy Sustainment Service secured almost £1.7 million income for its tenants during 2018/2019. This brings the total amount secured since the service was introduced in 2011 to over £8 million.

Ochil View Chief Executive George Tainsh said: “This is a fantastic achievement and fully endorses the association’s decision to introduce the service by employing two specialist members of staff.

“In Margaret Hall and Robert Cowan, we now have the staff resources to make a real difference to the lives of many of our tenants and their families who are being squeezed financially from many different angles.

“Being in a position to offer advice and practical assistance to ensure that every £1 due to tenants is being claimed is vitally important.

“On the flip side, it is disappointing that many families continue to find it difficult to make ends meet.”

Tenancy Sustainment Officer Margaret Hall said: “With Universal Credit now firmly within the welfare rights spectrum, we have had to come up with some new strategies to help our tenants. 

“We are always thinking of new ways to improve the situation that some of our tenants find themselves in, by big changes or small. 

“The thank you cards that we have received do help us to keep going.”

Pictured: Margaret Hall, Tenancy Sustainment Officer, and Robert Cowan, Tenancy Sustainment Assistant.

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