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Queens Cross "proud" of Wellbeing staff and service users

Housing association manager praises both staff and service users for their response to Covid-19.

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A Queens Cross Housing Association manager has praised both staff and service users for their response to Covid-19.

The Wellbeing service for people age 60-plus helps around 425 older people in North-West Glasgow to manage their association tenancy, keeping in regular contact with them and, in normal times, putting on a lot of social events, groups and clubs. It also supports older people when they’re ill, whether they are tenants of the association or not, ensuring they have their medication and working alongside hospital discharge teams and Glasgow Health and Social Care Partnership so that people can stay safely in their own home.

Wellbeing Service Manager Gillian Harkins runs the service. She said: “I can’t praise staff and our service users enough in dealing with the huge impact that Covid-19 has had on their lives. Our staff have completely stepped up to the mark, changing the way they work, and now taking on personal care as part of the service we offer.

“We have more than 60 people on our most vulnerable list who need regular contact. Isolation is a huge issue as most of our customers live alone. Staff are going out shopping, picking up prescriptions and organising food deliveries.

“I can’t express how proud we are of the Wellbeing team. We’re also pleased our service users have adapted so quickly to this new situation. They are so appreciative of everything we do for them.”

The association has recently stepped up its support for older residents having achieved a ‘care at home’ registration with the Care Inspectorate.

This means its Wellbeing workers can now provide service users with personal care such as bathing, showering, dressing and toileting.

It is also working closely with social care services to identify and support people whose care packages have been reduced or changed due to the pandemic.

Pictured: Queens Cross 60+ Wellbeing staff have been praised for their service during Covid-19 and encourage us to stay home and stay safe.

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