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Regulator welcomes feedback on its communications

Regulator welcomes feedback on its communications

 

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The Scottish Housing Regulator has welcomed the findings of independent stakeholder research about its communications.  Almost all stakeholders think the amount of information and the frequency of publications are about right.  Most think the quality of information is either excellent or very good.  The survey also includes some recommendations to help the Regulator further develop its approach. 
 
Iain Muirhead, the Regulator’s director of Strategy and Communications, said,

“I’d like to thank everyone who took part.  It’s been a really worthwhile exercise and has given us valuable insight into how people use our information.  It’s good to hear the feedback on the frequency and quality of our information.  It’s also positive that around three quarters of people welcome the recent changes we’ve made by making reports shorter and using infographics." 
 
The survey explored people’s preferences for accessing information and looked at which regulatory publications they value most. 
 
The findings will help the Regulator develop and tailor its future approach.  It intends to redesign its website this year to improve navigation and accessibility.  The feedback will play into the Regulator’s current review of its regulatory framework.
 
To help give a tenant perspective, the Regulator also asked its national panel of tenants and service users for feedback on its communications.  It will publish those findings shortly.
 
Independent researchers Progressive Partnership ran the survey on the Regulator’s behalf.  There were 106 responses from RSLs, local authorities, tenant organisations and other bodies. 
 
Read the full stakeholder communications research report.