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Regulator’s National Panel Report published

The Scottish Housing Regulator has published the third report from its National Panel of Tenants and Service Users.

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The report brings together headline findings from the National Panel’s third year.

Panel members highlighted that the quality of their homes, affordable rent and speed of response to emergency repairs remain central to being a ‘satisfied customer’, with four in five panel members stating that their landlord’s performance is similar or better than two years ago. Members were most positive about improvements in emergency repairs performance and tenant engagement.

A large majority indicated that they do not have any rent affordability concerns at the moment (91%), but nearly 4 in 5 expressed that they were concerned that in the future they may encounter problems if rents were to greatly increase or if there were changes to their income.  

Iain Muirhead, the Regulator’s Director of Strategy and Communications, said:

 “We have been talking about rents and affordability for a couple of years now. We expect landlords to consider tenants’ ability to keep paying their rent in the longer term when setting rents. The Panel’s concern on future rent affordability reinforces the importance of this message.”

“This report gives us a great insight into individuals’ priorities and experiences, and we’ll be using the detailed findings to support our analysis of landlords’ Charter data. Later this year we’ll publish further reports looking at homelessness services, anti-social behaviour and value for money.”

SFHA chief Executive Mary Taylor commented on the report:

“We are pleased at the positive findings highlighted by this report, particularly around landlord performance. It is very reassuring to know that so many tenants see current rents as affordable. People are bound to be concerned about the future and landlords are rightly keen to ensure rents remain affordable in future. The SFHA will be producing guidance relating to affordability for members, and more details will be available regarding this shortly.”

The SHR’s National Panel has almost 500 members. It is open to anyone who is a social housing tenant or uses social landlords’ services. Membership includes people from urban and rural areas, across different age bands, local authority and RSL tenants. Anyone interested in joining the Panel should contact Craigforth. Contact details are available on its website.

Read the findings from the third year of research with the National Panel of Tenants and Service Users.

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