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Regulator’s report shows repairs are a key priority for tenants and service users

Report finds landlords’ overall repairs performance has improved and tenant satisfaction is up.

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Repairs and maintenance are a key priority for tenants and service users. This is the main finding of a new report published by the Scottish Housing Regulator. 

The report shows that the speed and efficiency of repairs, flexibility, being kept informed, and being treated with courtesy and respect were among the things most important to tenants. 

The regulator’s report looks at how landlords are carrying out repairs and assesses that performance against the standards and outcomes of the Scottish Social Housing Charter. It found that landlords’ overall repairs performance has improved and tenant satisfaction is up.

Christine Macleod, Director of Governance and Performance, Scottish Housing Regulator, said:

“Overall, landlords are performing well. They’re completing emergency repairs faster, getting more reactive repairs done right first time and tenant satisfaction is up. This is good news, as we know that the repairs service is a key priority for tenants.

“We’ve shared feedback from tenants and service users and provided recommendations and positive practice for landlords to consider when working with their tenants to continue to deliver a strong repairs performance.”

The regulator carried out survey work with social landlords, gathered feedback from tenants and tenant representative bodies and analysed national performance information.

The regulator’s report is available on its website www.scottishhousingregulator.gov.uk