River Clyde Homes to resume repairs service
Apart from urgent and emergency repairs, the restrictions have meant that operatives from Home-Fix Scotland have been prevented from entering customers' homes.
With an easing of the Scottish Government's Covid-19 restrictions scheduled to begin from Monday 26 April, River Clyde Homes (RCH) will be resuming a full repairs service.
Apart from urgent and emergency repairs, the restrictions have meant that operatives from Home-Fix Scotland have been prevented from entering customers' homes. As a result, there are currently just over 1,750 repairs waiting to be carried out.
For consistency, fairness and to tackle the outstanding works, repairs work from Monday 26 April will be carried out in the order they were received. River Clyde Homes ask that customers bear with them as they do everything they can to deliver the best possible service.
For those who have already made contact, there is no need to do so again. Home Fix Scotland will contact customers directly to arrange a suitable appointment time.
Work with health and safety implications will be prioritised to keep customers safe, but some lower priority work may not be completed as quickly as RCH would like.
Whilst RCH begins to clear the backlog, they will continue to accept reports of emergency and urgent repairs only on 0800 013 2196.
The team is available 24 hours a day, 7 days a week, to take calls. We aim to start taking new non-urgent repairs from Wednesday 12 May.
Customer safety remains paramount. RCH's trades team will continue to observe social distancing and wear appropriate PPE when in customers' homes, in line with the Scottish Government's guidelines.
Jonathan Grant, Head of Customer Services, said: "Over a year's worth of restrictions have caused a backlog of repairs delays across the entire Scottish housing sector.
"At River Clyde Homes, we understand the frustrations being felt by many of our customers, and we are determined to tackle repairs quickly but fairly. We thank our customers for their continued patience over the coming months until we are in a position to return to our normal, highly-valued service."