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River Clyde releases new type of report

River Clyde Homes has issued its first ever report on performance, value for money and affordability. 

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Whilst the Inverclyde-based housing association has reported its performance previously as part of its Annual Report on the Scottish Social Housing Charter (ARC), this is the first time it has included more detailed information on value for money and the affordability of rents. 
 
This extra information is in response to the feedback and comments from a number of the association’s customers. It is also recognition by the Board that it needs to make sure River Clyde Homes provides efficient, as well as excellent services, and that, ultimately, its rents and charges remain affordable. 
 
The report covers:
•    key performance results for services that customers have told River Clyde Homes are important to them
•    the association’s progress over the last 12 months
•    the efficiencies the association has achieved
•    River Clyde Homes’ costs when compared with others
•    what the association spends its money on
•    River Clyde Homes’ plans for the next 12 months
•    How the association intends to keep rents affordable
Albert Henderson, MBE, Chair of the River Clyde Homes Board, said: 

“Progress, overall, is in the right direction. That said, we know we can, and need to, do much more. 

“Our plans for the next 12 months will help to tackle areas of poor performance and high costs. They will also help us to rise to our many challenges, not least welfare reform and a changing population in Inverclyde.”
 
The Annual Report was, once again, developed in conjunction with a group of customers. By taking account of their comments regarding value for money; the costs of the booklet were reduced by 20% by changing the format resulting in savings on print and postage. The booklet is also available to view online.