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Scottish Water COVID-19 update

As the impact of COVID-19 is seen across its operations, Scottish Water said it will continue to review its work priorities daily and monitor resource levels closely whilst engaging with its stakeholders and customers to understand their priorities. 

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Scottish Water has said that it remains committed to maintaining services to the development community wherever it can but recognises that current circumstances will mean its priority must be on maintaining essential water and wastewater services for its customers.  

As the impact of COVID-19 is seen across its operations, Scottish Water said it will continue to review its work priorities daily and monitor resource levels closely whilst engaging with its stakeholders and customers to understand their priorities.  

In the light of Scottish Government advice, Scottish Water expects to see the majority of building sites temporarily closing down, with the exception of those highlighted by the Scottish Government e.g. hospital developments. Scottish Water recognises this situation is dynamic and will adapt its resources accordingly. 

Scottish Water’s office-based teams are now working from home, with limited impact, and they are delivering core services to customers.  

Scottish Water is asking for organisations to engage with it proactively, so it is aware of any concerns and can respond accordingly. Whilst it expects site activity to reduce drastically, it is looking to continue with computer-based activities, including asset diversion applications, legacy vesting activities and technical audits. 

Scottish Water said that while providing stakeholders with important business updates is still an important factor for it, health and safety must take priority. For this reason, Scottish Water said that it recognises that its customer forums planned for the next few months cannot be delivered in the usual face to face manner. It will provide information on the topics that it has planned to discuss at this year’s events via a digital platform to ensure everyone is kept informed. More details will be released on these over the coming weeks. 

During the past few weeks, Scottish Water has successfully completed its data cleansing exercise and also the second phase of the user acceptance testing for its new IT system, ‘Project ASTRO’.   

As a result, Scottish Water is now only a few weeks away from ASTRO Go-live which is forecasted to be delivered beginning of April. Its team is working to ensure that this new improved service is on schedule to be delivered to you on this date. 

Scottish Water would like to take this opportunity to thank you for your continued support during this difficult time. It will keep you updated as the situation develops and continue to take every action to ensure its levels of service remain consistent, while protecting the health and wellbeing of its people, stakeholders and customers. 


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