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Tenants give Ardenglen the thumbs up

Approval ratings in excess of 90% in customer service survey.

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Ardenglen Housing Association has reported it has been given a “significant endorsement” by its tenants in a wide-ranging opinion survey.

The association said that the results – with approval ratings at 90% or above – confirm the association “remains highly regarded by the people it serves”.

Tenants even gave Ardenglen a 99% approval rating on two key areas of keeping people informed and providing opportunities to participate in the decision-making process. The independently-undertaken survey found that 94% of people said they were very satisfied or fairly satisfied with the service provided by Ardenglen – above the Scottish average of 90%.

The survey was immediately welcomed by the association which said it “always placed the highest possible emphasis” on making sure its homes and services meet its tenants’ expectations.

Satisfaction with the repairs and maintenance service was rated as 92% among those who had a repair carried out in the last 12 months.

Some of the other key findings are:

  • Ninety-three per cent were satisfied with the quality of their home – 5% above the Scottish average for housing associations
  • Ninety-eight per cent were satisfied with Ardenglen’s management of their neighbourhood – 10% above the Scottish average
  • Ninety-three per cent said providing an effective repairs and maintenance service was a “tenant priority”.

Researchers also found value for money scored highly among those responding. Ardenglen said it has put value for money at the heart of everything it does, and the message has clearly struck a chord with tenants.

On rents 94% said they were good value – 11% above the Scottish average

Audrey Simpson, Ardenglen Chief Executive, said: “These findings are an important snapshot of customer opinion which enhances and influences our work at every level.

“We are naturally very pleased, indeed, to learn what people think of us and the work we carry out.

“Our value for money approach has clearly resonated with our customers, and we endeavour at all times to deliver on that.”