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Top grade for Bridgewater’s Housing Support Service

Service receives ‘Grade 6 – Excellent’ score.

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The Care Inspectorate has graded Bridgewater Housing Association’s Housing Support Service as ‘Grade 6 – Excellent’ following an unannounced inspection, which concluded on 11 October. This grading covers quality of care and support, quality of staffing, and quality of management and leadership.

The association’s Housing Support Service delivers support to just over 100 older people across three sheltered developments in Erskine.

The inspector commented that the association’s sheltered tenants “receive excellent, flexible support that helps them to achieve positive outcomes. It was evident that staff had developed effective, trusting working relationships with people being supported. Staff were described as inclusive, skilled and good at promoting independence. We heard examples of ways people thought staff went the extra mile”.

Other strengths noted by the inspector included the emphasis on participation, continuous service developments and staff retention.

Bridgewater Housing Association’s Chair, Hugh Cameron, said:

“We are absolutely delighted with the outcome of the latest inspection. We have been a Grade 5 for the last few years, and it is great to see the hard work and commitment of our housing support team being recognised through the excellence award. We know how much our sheltered tenants value the service and their contribution to the inspection process was crucial as service users.”

Tenants and staff enjoyed afternoon tea to celebrate the outcome of the inspection.