Top marks for Cloch customer service staff
The Omfax Repair Reporting Course is designed to improve the skills and knowledge of front-line staff who take and monitor reactive repairs.
Six of Cloch’s customer service staff recently passed their Omfax Repair Reporting Course with flying colours.
Designed to improve the skills and knowledge of front-line staff who take and monitor reactive repairs, Cloch said that this comprehensive online course proved “challenging and really worthwhile”. The staff from Customer Connections and Property Services had three months to complete the course and sat four exams in order to gain their certificate.
Four of the six staff achieved a Gold Certificate which is achieved when the participant achieves an average of over 90% across the four exams. The other two narrowly missed out.
The course covers all components of a property, both internally and externally, as well as helping staff with decision making about what is an emergency, urgent and routine repair.
Liz Bowden, Corporate Services Manager, who manages Customer Connections, participated in the course alongside her team. She said: “I am delighted at the success of the team. Even staff who have been working in repairs for over a decade gained something from the course. It gave staff new information, improved their knowledge in some areas and overall improved the skill level in our non-technical, front-line staff.
“We now have a second set of staff doing the course, including one of our Modern Apprentices.”
Customer Connections is Cloch’s one-stop customer contact team.