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Universal Credit Help to Claim Service

Help to Claim offers independent, tailored and practical support to help people make a Universal Credit claim and receive their first full payment on time.

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Following the announcement in October 2018 that the Citizens Advice network will provide a new service to help people claim Universal Credit, the service is live as of 1 April 2019.

This new Help to Claim service offers independent, tailored and practical support to help people make a Universal Credit claim and receive their first full payment on time. Citizens Advice Scotland is taking a ‘no wrong door’ approach to accessing the service and has developed a multi-channel approach involving a telephone helpline, webchat technology and face to face meetings in bureau as well as self-help information online.

People can access the Help to Claim service: