Changeworks: engaging with tenants to achieve low carbon goals

Tenant engagement is the key to maximising the impact of fabric improvements, and Changeworks is uniquely placed to deliver this joined-up approach.

Changeworks, Scotland’s leading charity for delivering low-carbon living, has decades of experience in both delivering low-carbon technology projects and working with tenants for warm, comfortable homes.

Changeworks will be presenting on this holistic approach as part of its sponsorship of SFHA's Climate Change and Sustainability Conference on 4 February.

Engaging with tenants is built in to all Changeworks projects from the very beginning, identifying key contact points and making sure that tenants are kept fully informed in a way that helps them to really understand what’s going on. Using our tried and tested methods for communication with tenants, we can tailor our approach for different tenant groups to achieve the overall goal.

Once new technology, like heat pumps or solar panels, have been installed, the job isn’t done – tenants need to know how to maximise these new tools to keep them warm and secure. Our specialist advisers can help them do that, with assistance from everything from understanding controls to resolving billing problems.

Shane Donnellan, Changeworks Senior Behaviour Change Specialist, said: “Engaging with tenants is absolutely key to making any energy efficiency or low carbon improvements. Working with Changeworks, you get access to our experts to help you with both sides. While our specialists are helping you plan and deliver an installation project, our experienced engagement team will work with you on getting your tenants engaged to maximise the impact and avoid any setbacks.”

SFHA’s Housing Now, Housing's Future: Climate Change and Sustainability Conference is a virtual event, taking place on 4 February. For further details regarding this conference and the Housing Now, Housing's Future event series, please visit the SFHA Live! section.