Engagement Conference: Seeing the world from the outside in
7 September, virtual conference.
Our Engagement Conference, on 7 September, will explore best practice in engagement and participation, consider what good community investment looks like and how to implement it.
During the conference, John Sills, Managing Director, of The Foundation, and independent consultancy which helps to create ‘customer pioneers’, will discuss how our in-built biases shape how we see the world and drive the decisions we make. The session will explore how understanding these biases can help us to create a better experience for tenants and customers.
Meet the speaker
John is Managing Partner at the customer-led growth company, The Foundation.
He's spent most of the last 25 years making things better for customers, He’s been in front-line teams delivering the experience, innovation teams designing the propositions, and global HQ teams creating the strategy.
He now works with companies across industries and around the world, and before joining The Foundation spent twelve years at HSBC, latterly as Head of Customer Innovation.
He regularly writes on Customer Experience and Innovation and has his first book on the topic being published by Bloomsbury in February 2023.
You can read our recent interview with John here.
SFHA Virtual Engagement Conference
7 September, Virtual Conference