go-centric becomes SFHA Commercial Associate
go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions. It provides a range of products and services for housing associations to help them deliver an outstanding customer experience and make their businesses more customer-centric.
go-centric is a business process outsourcer based in Glasgow, with over 20 years of experience in managing end to end customer solutions. It provides a range of products and services for housing associations to help them deliver an outstanding customer experience and make their businesses more customer-centric.
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24/7/365 services – tailored to your needs
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Omni-channel customer experience – telephony, email, SMS, social media, LiveChat, Messenger
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In-house built workflow system requesting engineers by SMS text message
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Rent & Factor Payments – PCI DSS Compliant
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Out of hours or overflow support
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Digital solutions including tailored customer apps
go-centric is here to help you grow: save costs on headcount, office space, training and recruitment by using its outsourcing services and leveraging its expertise, business intelligence and consultancy to transform the future of your organisation.
go-centric is great at what it does: delivering fantastic service is its speciality. It cares about the happiness of your customers as much as you do, and it is go-centric’s job to improve the end to end customer experience. It has over a decade of experience in working with many housing associations.
Its services are totally flexible and scalable: go-centric works with all types and sizes of companies, and its costing model is tailored to your needs, including a ‘pay as you go’ model, ensuring you’re only paying for the services you’re receiving.
It’s clear there are significant opportunities to be found in embracing digital innovations and engaging with customers in new and modern ways, leading to associations creating ambitious, transformational business strategies to become more customer centric.
It’s time to think differently. Tenants expect a service approach, to be treated as valuable customers. In a digital age, customers now expect to pay rent via mobile apps, book repairs online, and rely on everything about a housing association being a connected, user friendly experience. Offering an omni-channel customer service and allowing your customers to choose their preferred way to engage with you, is one key step in becoming customer centric.
In addition, for housing associations, are the challenges brought by the Universal Credit system and securing rent payments directly from tenants. Like other customer-led industries, operating 9 to 5 is no longer an option. Consumers expect 24/7/365 services, faster email, less queuing on the phone, Social media, LiveChat, Messenger, and Whatsapp. Increasingly, customers expect these channels as the norm for any organisation they engage or spend with.
By truly understanding their customers’ needs and motivations, housing associations can become more efficient in delivering customer-centric experiences using the latest technologies.
But is your internal team equipped to deal with these challenges? Implementing, and keeping abreast of the latest technology, developing in-house solutions, and the costs of running a 24-hour service, can all be prohibitive in starting that transformation journey.
Getting the right support for your business is critical. The right partnership can save you time and money, making your organisation more flexible and agile, meaning you’ll be better equipped to adapt to future industry developments.
go-centric would love to meet you and understand your goals and needs and share its partnership approach for the housing association sector.