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Help SFHA reduce the impact of Universal Credit

Your organisation can help highlight the policy's impact by taking part in the SFHA's monthly survey and case study appeal.

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The roll-out of Universal Credit has been fraught with payment delays, communication difficulties, cost overruns and a reset. SFHA sends out a monthly survey that tries to measure the impact of the rollout of Universal Credit on housing associations – and for very good reasons.

The UK Government and the DWP report that they have increased the performance of Universal Credit, which is the main reason why the SFHA has been carrying out the surveys – to see if the claims actually stand up.

The evidence the SFHA gains from survey returns enables the it to highlight to the DWP where there have been shortcomings and – most importantly – to try and get the DWP to amend its processes.

Your survey returns demonstrate what processes are working, what processes are in need of refinement, and what processes are absent that are required. Should Universal Credit get to a steady state, it will be clear to see what policy shortcomings there are, and the DWP will no longer be able to hide behind the excuse of teething problems.

All members have been sent a link to the survey this week. If your organisation has not received this and you wish to be added on to the mailing list to receive this, please email Janine Mckenna on jmckenna@sfha.co.uk

The link to the latest survey (collecting information for the month of August) can be found here

The closing date is 9am on Tuesday 24 October.

The issue of Universal Credit is quite high in the media at the moment, and the SFHA has received a number of calls from the press looking for case studies of individuals who have been (adversely) affected by the way their Universal credit claim has been handled. If you have tenants who would be willing to talk to journalists, please contact Kirsten Walker SFHA Media Advisor on 0141 567 6221 or kwalker@sfha.co.uk Case studies are vital for our lobbying work as they show the reality of how people are affected by this policy.

Thank you for returning your information to us and please, keep it coming. Your data is what will help us change policy.

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