Learn about latest developments and good practice in engagement and participation
SFHA's Virtual Engagement Conference on 10 June will hear from housing practitioners and third sector partners about current requirements, latest developments, and good practice in engagement and participation. Ahead of the event SFHA’s Innovation and Future Thinking Manager, Debs Allan, has written a blog about the importance of engaging with tenants, residents and wider communities.
By Debs Allan, SFHA Innovation and Future Thinking Manager.
I was once asked in my previous project role with Linstone Housing what my greatest challenge was. My answer was without hesitation – engagement, engagement, engagement! Tenant scrutiny and participation are not only essential from a regulatory point of view but really are unavoidable if we, as housing providers and as a sector, want to support resilient, connected communities that function well.
This belief that good engagement with our tenants, residents and wider communities is essential, as well as the recognition that it's not always easy, is what led to SFHA deciding to hold its first ever Engagement Conference.
I was keen to not only explore what the Scottish Housing Regulator (SHR) means by tenant participation and scrutiny but also if/how that has pivoted during the pandemic and why it is so important. I also wanted to shine the searchlight outwards to see what is being done by our peers and the wider third sector, to really understand what a good customer experience looks like from Clyde Valley Housing Association, access wider learning from SCVO and hear from participation specialists TPAS around what is needed to ensure wider engagement. Finally, I wanted to really delve into how creating an infrastructure of kindness can support our interactions with communities, colleagues, and networks alike.
Come along on 10 June to hear from the SHR, RSLs and third sector partners about current requirements, latest developments, and good practice in engagement and participation.
We would also like to hear about what your organisation is doing to ensure that customers are really engaged, able to influence and more connected. We are looking for three or four examples of great practice to highlight what’s happening in the sector. Details of how to pitch to take part in a plenary session at the event can be found here
Book your place
The event is taking place on Thursday 10 June, and tickets are priced from £180 for SFHA members. The conference will be held using our new virtual platform, EventsAIR which allows for increased interaction, including live chat, questions and polling in all of the sessions as well as the opportunity to ask your questions live on-camera.
To book your place, please visit the SFHA Live! section of our website.