Near Me in Housing Project Lead

The Social housing sector has been working to increase digital inclusion and participation in recent years, and the pandemic has only increased the desire and regulatory requirement for alternative methods of engaging with residents and carrying out essential services such as repairs and estate management tasks.

Some smaller organisations have found it especially difficult to consider digital alternatives to traditional in person appointments, therefore, the chance to adopt a system hat is already tried and tested may help organisations, and SFHA has secured funding for a post to support the roll-out of the Near Me video calling service across the housing sector.

Job Overview

The post of Near Me in Housing Project Lead for the Near Me Video Calling services has been funded by the Scottish Government for an initial period of 12 months. 

The post holder will support the development and roll-out of video calling services across the housing sector, for both SFHA members and local authorities.

Reporting to SFHA's Innovation and Future Thinking Manager, the postholder will work flexibly with colleagues within SFHA, SFHA member associations, local authorities and the Scottish Government Near Me Team. 

Main duties and responsibilities

Project management and aupport

• To develop and manage a programme of activity to extend the use of Near Me video consulting across the housing sector
• The development and update of project plans, status reports, risk and issue logs and other project documentation as required
• Responsible for providing a comprehensive first point of contact service to all SFHA members, local authorites and other stakeholders

Near Me administration

• Administer the SFHA area of the Near Me platform. This will include:
  • Creation and management of waiting areas
  • Creation and management of user accounts
  • Generating usage reports
• Provide initial onboarding, ad-hoc training and ongoing support to system users.

Reporting and monitoring

• Creating usage and uptake reports
• Analysing data to identify trends and areas for improvement
• Assisting in the ongoing evaluation of the service

Promotion of the programme and SFHA

• Promoting the programme, both virtually and, when appropriate, in person, through webinars, events and meetings

• Developing new, and customising existing, promotional and training materials for the housing sector

• Developing content for the SFHA and Near Me websites and social media platforms
• Identify opportunities for promoting, networking, knowledge exchange and learning
• Contribute content as required within our digital communications and hard copy publications

Person specification

Essential

• Knowledge and experience in housing/community/health and social care
• Ability to learn new and support others using IT systems (please note ,previous experience of video calling is not required)
• Proven ability to develop, monitor, review and implement processes and procedures
• Experience of setting up management information and reporting systems
• Proven track record of achieving individual objectives and contributing to overall team performance
• Excellent interpersonal, negotiation and communication skills, both verbally and in writing
• Excellent networking skills and an ability to establish and maintain relationships with internal and external stakeholders at all levels 
• Ability to gather, understand, analyse and interpret data and information
• Proven track record of effectively presenting information and facilitating engagement
• Effective problem solving and decision making skills
• Experience of providing advice, training and support
• Ability to use MS Office Packages, 365 environment, and CRM systems

Desirable

• Degree level qualification in a related discipline or equivalent
• Formal project management or improvement qualification or equivalent experience
• Understanding of housing associations – how they operate, how they are constituted and the issues they face
• Understanding of the political environment and the workings of the Scottish Government and Scottish Parliament

Notes

Closing date: Monday 28 June.

Please email a CV and covering letter, outlining how you meet the requirements of the role outlined in the job description to agrady@sfha.co.uk by 28 June 2021.